Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
...
Perform data entry tasks, including updating client information, recording treatment details, and managing inventory records.
Provide administrative support to the veterinary team, including preparing documents, managing correspondence, and assisting with other clerical tasks as needed.
Handle billing and payment processing, including generating invoices, collecting payments, and managing accounts receivable.
...
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills