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1,100+ Customer Support Jobs in Federal Territory - October 2026 - High Salaries
Showing 1,102 jobs results for
"customer support"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Posted
a month ago
MYR3,000 - MYR3,000 Per Month
KL City
- Highlight & escalate to team leader any abnormal issues/ incidents that may im-pact to service levels.
- Escalate/ discuss with team leader any cases not able to resolve/ face any challenges with customers or stakeholders.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements. ...
Posted
5 days ago
Undisclosed
KL City
- - Ensure adequate staffing and 24/7 coverage across global teams.
- - Monitor workload, queues, backlogs, and escalations.
- - Resolve operational issues and maintain service continuity during peak periods or incidents. ...
Posted
6 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
7 days ago
TENAGA SETIA RESOURCES SDN BHD
MYR1,800 - MYR3,000 Per Month
KL City
- Perform outbound calls, especially follow-up cases, appointment confirmations, appointment reminders, etc.
- Minimum of 3 year(s) working experience in the service industry, preferably in a customer service background.
- Certificate/Diploma/Degree in Business Administration or equivalent. ...
Posted
6 days ago
Undisclosed
KL City
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA. ...
Posted
a month ago
MYR3,800 - MYR4,500 Per Month
WFH
KL City
- Festive Celebrations
- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication ...
Posted
7 days ago
MYR5,500 - MYR8,000 Per Month
KL City
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor ...
Posted
a month ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Non-Voice Process: Chat & Email
- No Cold Calling ...
Posted
7 days ago
Undisclosed
KL City
- Maintain high customer satisfaction and service quality.
- Follow company procedures and meet assigned KPIs.
- Fluent in Mandarin & English. ...
Posted
17 days ago
Undisclosed
KL City
- Analyse customer concerns, communicate clearly, and provide appropriate solutions or escalate when necessary.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.
- Accurately record all customer interactions in the support system for tracking and future reference. ...
Posted
17 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
9 days ago
SRKay Consulting Group
Undisclosed
KL City
- • Proficient in call center systerns (ideally Nice CX One). Core Skills and Competencies Strong attention to detail with high accuracy standards. Confident in identifying compliance risk or behavioural gaps. Able to provide clear, actionable to drive improvement.
- • Operates with urgency, accountability and
- • Aligned to CBSM culture of proactlve control, not monitoring
Posted
9 days ago
Transcosmos Malaysia Sdn Bhd
MYR2,800 - MYR3,800 Per Month
KL City
- Provide timely and effective solutions, ensuring issues are resolved and followed up appropriately
- Meet individual and team KPIs, including service levels, quality standards, and customer satisfaction targets
- Escalate complex cases such as technical issues, disputes, or suspected fraud to the relevant teams ...
Posted
9 days ago
MYR2,200 - MYR2,200 Per Month
KL City
- Investigate and resolve customer complaints with empathy and efficiency
- Work closely with internal departments to resolve complex issues
- Escalate unresolved matters and follow up until full resolution ...
Posted
a month ago
Undisclosed
KL City
- Training: 4 weeks of fully paid professional training (no prior experience needed!)
- Growth: Rapid career progression and leadership development tracks
- Provide high-quality customer assistance via Chat & Email only ...
Posted
9 days ago
Undisclosed
KL City
- Manage tasks within given time frames and delivering high-quality work
- University student or graduate currently undergoing/completed a Bachelor's Degree in any field, with an interest in customer support, business operations and technology.
- Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds ...
Posted
a month ago
Undisclosed
KL City
- Oversee end-to-end customer service operations across all channels (e.g., calls, emails, chat, and digital platforms), ensuring accuracy, consistency, and adherence to approved service standards and operating procedures.
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction. ...
Posted
12 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
25 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation ...
Posted
13 days ago
Undisclosed
KL City
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction.
- Establish and maintain high service quality standards through effective monitoring, coaching, and performance management. ...
Posted
12 days ago
MYR2,500 - MYR3,500 Per Month
KL City
- Verify and accurately update donor, payment and communication details.
- Identify and address concerns that could lead to donor cancellation.
- Use active listening, questioning and objection-handling skills to understand and support donors. ...
Posted
12 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
12 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
13 days ago
Undisclosed
KL City
- Location: Kalua Lumpur, Sentral, Malaysia
- Employment Type: Permanent
- Key Responsibilities: ...
Posted
19 days ago
Undisclosed
KL City
- • Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.
- • Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.
- • Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary. ...
Posted
13 days ago
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