Mandarin Chinese
Sales Support
Customer Relationship Management (CRM)
Logistics Coordination
Cross-border Transportation
Communication Skills
Problem-Solving
English
Bahasa Malaysia
Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
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Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
...
Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
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Perform physical stock checks and ensure stock movement is accurately updated in the system, maintaining consistency between system records and physical inventory.
Attend to walk-in customers by providing basic product information, assisting in product selection, and directing inquiries to relevant sales personnel when necessary.
Support sales and showroom team in day-to-day operational tasks as assigned, including product setup for promotions or display changes.
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