Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ready to run a branch that puts customers and colleagues first? Working with us at Big W Sanitaries Sdn Bhd, you will be part of a retail team focused on delivering reliable sanitary products and helpful service to local customers.
As the backbone of the branch, you will keep daily operations smooth, support the sales floor, and help the team stay organised so customers have a consistent, positive experience.