Build and maintain strong, long-lasting relationships with clients by providing exceptional customer service, understanding their evolving requirements, and ensuring their satisfaction.
Quotation and Order Processinga) To generate quotations for spare parts required by technicians or customers.b) To generate OA for consumables and spare parts purchase by dealers.c) Submit quotations and requisitions to Technical Specialist or HOD for approval.d) Follow-up with customers on pending quotations.
Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.