Toshiba Tec Malaysia Sdn. Bhd. Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

Candidate must possess at least a Diploma / Bachelor's Degree in any field. Fresh graduates are encouraged to apply.

Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Applicants must be willing to work in Shah Alam.

Applicants should be Malaysian citizens.

Preferably Junior Executives specializing in Customer Service or equivalent.

1.    Parts & Consumables Management
a)    Monitor and maintain current inventory levels for direct and outstation operations, processes.
       purchasing orders as required, track orders and investigate problems.
b)    Track inventory level and parts usage on a regular basis to minimise special order request.
c)    Order emergency parts as required.
d)    Ensure that are no parts are in or without proper recording procedures.

2.    Warranty Claims
a)    Monitor and ensure all parts that have failed within the warranty period are claimed accordingly.
b)    Submit bulk claim on items that have failed below lifespan.

3.    Parts Requisition
a)    To generate requisitions for spare parts required by field technicians.
b)    Coordinate with workshop engineers / technicians to ensure correct part number used.
c)   To generate requisition for parts return by field technicians.
d)    To ensure all pending parts in TSW warehouse are clear within 2 weeks.
e)    Generate documentation for parts taken back for repair.
f)     Generate OA for sales of spare parts.
g)    To update cannibalized parts in the work order.

4.    Quotation and Order Processing
a)   To generate quotations for spare parts required by technicians or customers.
b)    To generate OA for consumables and spare parts purchase by dealers.
c)   Submit quotations and requisitions to Technical Specialist or HOD for approval.
d)    Follow-up with customers on pending quotations.

5.    Reports
1.    Monthly Management Reports.
2.    Sales reports.
3.    Ad-hoc analysis reports as and when required