200+ Customer Success Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"customer success manager"
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Job "customer success manager"
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Undisclosed
Singapore
- s.Conduct regular business reviews and provide strategic recommendations to customer
- s.Monitor customer health, identify risks, and proactively manage retention effort
- s.Collaborate closely with Sales, Product, and Support teams to deliver an excellent customer experienc ...
Posted
a month ago
Undisclosed
Singapore
- Proactively go above and beyond to ensure client satisfaction and success throughout the entire client lifecycle
- Conduct formal business reviews with each client designed to measure renewal probability, client achievement of pre-set goals, client satisfaction, and to provide continual product education
- Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption ...
Posted
a month ago
Undisclosed
Singapore
- Renewal Readiness Score: Ensure that all renewal opportunities are prepped for 90-day renewal window.
- Work Experience: 5+ years in Customer Success, Technical Account Management, or Professional Services within a high-tier financial data environment.
- Interpersonal Agility: The "High-EQ" ability to de-escalate frustrated clients while simultaneously gathering intelligence for product improvements. ...
Posted
24 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Strengthened customer relationships by elevating end-to-end experience, rebuilding trust, resulting in the successful recovery, retention of high-value accounts
- Fostered team engagement and performance by championing well-being initiatives and collaboration, contributing to a high-morale team
- Delivered actionable insights by consolidating operational feedback and presenting timely recommendations to C-suite leaders, enabling faster decision-making and effective rollout of strategic directives, reporting via Power BI, Ops monitoring and scheduling via Tramm. ...
Posted
23 days ago
Undisclosed
Singapore
- Coordinating onsite and remote assistance for customers as required
- Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
- Planning and reviewing major upgrades, refresh projects and new deployments ...
Posted
23 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
23 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
23 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
23 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
23 days ago
Undisclosed
Singapore
- Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
- Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation
- Drive a high NDR and GDR on your book of business. ...
Posted
18 days ago
Undisclosed
KL City
- .For partner-led accounts, partner closely with the Partner Adoption Engineer — the Customer Adoption Engineer owns the end-customer relationship and adoption outcomes; the Partner Adoption Engineer owns the partner's capability to sell, deploy, and support effectively
- .Own customer communication during incidents, escalations, and high-severity issues, ensuring the customer always knows what is happening and who is doing what
- .Maintain a regular operating cadence with customers (weekly to monthly depending on segment) and lead Executive Business Reviews ...
Posted
18 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- Build structured multi-touch engagement flows including email, content, and retargeting.
- Own marketing automation platforms and CRM integration.
- Develop lead scoring models (behavioural + demographic) and trigger-based workflows. ...
Posted
17 days ago
Undisclosed
KL City
- Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization.
- At least 4 years and above experience in enterprise customer success, solution consulting.
- Native or near-native English fluency, conversations and navigate complex commercial negotiations independently ...
Posted
17 days ago
SGD3,000 - SGD4,000 Per Month
Singapore
- Take full ownership of timelines, milestones, and stakeholder alignment
- Lead training sessions for supervisors, site users, and customer stakeholders
- Develop user guides, SOPs, and training materials tailored to each customer ...
Posted
17 days ago
Undisclosed
Singapore
- Respond to client queries quickly and accurately, escalating where needed
- Analyse client data and campaign performance to surface actionable insights and recommendations
- Proactively identify underperformance, flag issues early, and work with internal teams to resolve them ...
Posted
16 days ago
Undisclosed
KL City
- Conduct churn analysis and implement retention strategies
- Personally manage VIP and enterprise-level clients
- Conduct regular business reviews and strategic check-ins ...
Posted
16 days ago
Undisclosed
Singapore
- Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.
- Problem-Solving Approach: The ideal candidate excels in understanding client needs and positioning the product or service as a tailored solution, paired with excellent customer service. They should ask probing questions, listen actively, and offer innovative solutions that align with client goals.
- Long-Term Relationship Building: Building trust-based relationships is key. The candidate should focus on cultivating long-term partnerships, not just closing deals. A consultative approach requires patience, empathy, and a commitment to customer success beyond the initial sale. ...
Posted
2 days ago
Undisclosed
Singapore
- Collaborate with clients to develop information security strategies, frameworks, and roadmaps that support business objectives.
- Identify account opportunities and design solutions that enhance customer experience and satisfaction while advocating for client interests.
- Coordinate Day 0 to Day 2 project transitions to ensure smooth operational handovers and readiness. ...
Posted
2 days ago
Undisclosed
Singapore
- Build trusted advisor relationships, understanding customer goals, workflows, and use cases.
- Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions.
- Conduct regular check-ins, QBRs, and product reviews with customers. ...
Posted
2 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Build trusted advisor relationships, understanding customer goals, workflows, and use cases.
- Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions.
- Conduct regular check-ins, QBRs, and product reviews with customers. ...
Posted
a day ago
Undisclosed
Singapore
- Coordinating onsite and remote assistance for customers as required
- Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
- Planning and reviewing major upgrades, refresh projects and new deployments ...
Posted
2 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
2 days ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
18 hours ago
Undisclosed
- Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
- Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
- Manage the full lifecycle of data center construction and customization projects, from planning to customer handover. ...
Posted
18 hours ago
Undisclosed
Singapore
- Build trusted advisor relationships, understanding customer goals, workflows, and use cases.
- Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions.
- Conduct regular check-ins, QBRs, and product reviews with customers. ...
Posted
2 days ago
Undisclosed
Singapore
- Learn fast because they're hungry
- Want to work with no-BS people building something important
- Need extensive hand-holding ...
Posted
2 days ago
Undisclosed
- CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.
- Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
- Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture. ...
Posted
4 days ago
Undisclosed
Jurong East
- Driving revenue growth in the Singapore Enterprise Resources Planning Software (ERP) market through identifying new opportunities.
- Schedule meetings to present latest updates and gather feedback from clients
- Work closely with in-house business analysts and functional consultants to provide solutions for clients' new requirements. ...
Posted
4 days ago
Undisclosed
Singapore
- Maximise product adoption through strategic onboarding, training, and enablement programmes that reduce time to value
- Monitor usage patterns and engagement metrics to identify optimisation opportunities and surface risks early
- Build customer champions who actively advocate for OAG through references, case studies, and industry speaking opportunities ...
Posted
5 days ago
Undisclosed
KL City
- Conduct structured maturity assessments across operational, workflow, integration, governance, and enablement dimensions - using maturity progression to drive roadmap and expansion conversations.
- Maintain a structured health view combining adoption depth, executive engagement, value attainment, support trends, and stakeholder continuity.
- Lead business reviews at both operational and executive level, focused on value progress and forward roadmap. ...
Posted
7 days ago
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