Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Client Onboarding & Check-ins: Onboard new clients and manage the 90-day check-in process and annual reviews to assess satisfaction and identify opportunities for further engagement.
Support Business Pitches: Contribute to new business proposals through research, slide development on Canva, and the provision of media and social insights.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting