Reporting & Operational Support: Prepare relevant shipping reports and documentation to support operational efficiency and continuous service improvements.
Education: Diploma/Degree in Supply Chain, Logistics, Business, or related fields.
Experience: 1–3 years in shipping logistics, freight forwarding, or import/export customer service (Senior title available for experienced candidates).
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Provide timely case updates and resolutions to customers while maintaining professionalism and compliance with company policies and service standards.
Ensure complaint resolution is delivered within the agreed Turnaround Time (TAT) while balancing customer satisfaction and company interest.
Conduct thorough investigation of complaint cases by coordinating with relevant departments including Sales, Aftersales, Technical, Dealer Network, and Legal Department.
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
...
Strengthen commercial judgment by owning pricing, gross margin protection and competitor analysis, helping you balance competitiveness with profitable growth.
Advance into strategic roles through measurable wins; you will be accountable for pipeline, forecasts and target achievement, which positions you for leadership in regional public sector sales.