To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions....
Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback....
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments....
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements....
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements....
To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions....
You will go beyond closing tickets by taking accountability to ensure an identified defect can never recur for another user across MYSG operations.
You will perform forensic deep-dives into high-severity cases. Your goal is to isolate the true "Single Source of Truth" behind process, product, or rubric failures.
You will identify "Red Flag" operational scenarios (e.g., critical safety risks) and evaluate whether existing risk protocols are robust enough to protect the ecosystem....
You will go beyond closing tickets by taking accountability to ensure an identified defect can never recur for another user across MYSG operations.
You will perform forensic deep-dives into high-severity cases. Your goal is to isolate the true "Single Source of Truth" behind process, product, or rubric failures.
You will identify "Red Flag" operational scenarios (e.g., critical safety risks) and evaluate whether existing risk protocols are robust enough to protect the ecosystem....