Must be familiar with the company background functions, various of complaint or question related issues that made by customer, able to answer quickly and accurate verification by the back end.
Complaint updated every time, must be ahead of the operation to obtain and familiar with the new version of the content, conduct the complaint solution experience after update
During the work time, need maintain and to detect and handle the problem submit by customer (in principle, not more than 2 minutes), some problem that need to repeatedly communicate, remember to take the initiative to keep follow up
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