jobs in Dormez Marketing (M) Sdn Bhd

Customer Service Officer

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SSM No : 1252737-U

MYR1,800 - MYR2,500 Per Month

Pelabuhan Klang, Selangor

Fewer than 40 applicants. You still have a chance!

Posted 19 hours ago • Closing 26 May 2024

Fewer than 40 applicants. You still have a chance!

Requirements

  • SPM / Diploma Background
  • Fresh Graduate are welcome to apply
  • Experience in selling products & services
  • Must be able to work varied shifts (weekends and public holidays)
  • Excellent communication and teamwork abilities
  • Good in writing complete sentences in Bahasa Malaysia & English
  • Good Understanding skills

Responsibilities

  • Handle customer inquiries regarding products, orders, and delivery status on online platforms e.g., live chat.
  • Handle customer complaints and follow up with the disposition actions
  • Review or approve returns and refunds from all e-commerce platforms as per customer request.
  • Process and follow up returns and refund procedures.
  • Provide information about our products and services to customers.
  • Assist the Operation Team in communicating with the customers, for any matters and feedback.
  • Meet the customers' needs and expectations.
  • Supporting offline sales.
  • Work closely with the warehouse and logistics team to ensure daily order fulfilments are met.
  • Identify any common issues regarding products or courier services
  • Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
  • Assist in any ad-hoc duties and activities as and when required.

Benefits

  • Monthly salary RM1,800.00– RM2,500.00
  • Night shift allowance (can Work from Home)
  • 12 days annual leave
  • Beneficial Leaves such as Marriage leave, Compassionate leave, Birthday Leave & etc.
  • Annual bonus and increment based on performance.
  • Long Service Award
  • Staff Discount

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay
  • Staff Discount

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About Company

jobs in Dormez Marketing (M) Sdn Bhd

Dormez Marketing (M) Sdn Bhd Dormez Marketing (M) Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Dormez Marketing (M) Sdn Bhd

Dormez Marketing (M) Sdn Bhd Dormez Marketing (M) Sdn Bhd is top company

Customer Service / Helpdesk