Proficiency in building and maintaining strong client relationships, acting as a trusted advisor and providing exceptional customer service.
Act as the primary support contact for clients throughout their OEM/ODM journey, ensuring smooth communication and timely assistance.
Respond promptly to client inquiries, concerns, and feedback, providing accurate information and solutions related to products, timelines, and processes.
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Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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