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800+ Customer Service Night Shift Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 826 jobs results for
"customer service night shift"
in Kuala Lumpur
Never miss any updates for Customer Service Night Shift jobs in Kuala Lumpur
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Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
7 days ago
Undisclosed
KL City
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team service targets and interaction handling quotas ...
Posted
7 days ago
Undisclosed
KL City
- Assist customers throughout their online purchasing journey and provide appropriate guidance where required.
- Ensure customers receive clear, friendly and helpful responses at all times.
- Take ownership of customer conversations and ensure enquiries are followed through until properly addressed. ...
Posted
7 days ago
Public Mutual Berhad
Undisclosed
KL City
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. ...
Posted
8 days ago
Undisclosed
KL City
- Coordinate closely with the warehouse, logistics, and supply chain teams to resolve shipment delays or logistical issues.
- Issue commercial documents such as order confirmations, delivery orders, and invoices to customers.
- Address and resolve customer inquiries regarding billing discrepancies, product returns, or replacement orders. ...
Posted
22 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
3 days ago
Smells Good Holdings Sdn Bhd
Undisclosed
KL City
- Handle complaints, negative reviews and disputes with a calm, on-brand tone, and escalate cases beyond your authority promptly.
- Maintain and improve the CS knowledge base: FAQs, standard response templates and tone-of-voice guidelines.
- Track recurring issues and report them monthly to Marketing, Operations or Product with examples and volumes, so root causes get fixed rather than re-answered. ...
Posted
9 days ago
Undisclosed
KL City
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
9 days ago
Undisclosed
KL City
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team service targets and interaction handling quotas ...
Posted
10 days ago
Company Confidential
Undisclosed
KL City
- Recording and updating customer information accurately in our systems
- Meeting call targets and sales objectives whilst maintaining quality standards
- Handling customer enquiries and providing comprehensive product information ...
Posted
10 days ago
Undisclosed
KL City
- Recommend relevant add-on services or packages based on customer needs — without hard selling or giving
- medical advice.
- Respond to WhatsApp/phone enquiries and convert suitable leads into appointments or purchases. ...
Posted
17 days ago
Undisclosed
KL City
- Identify recurring customer issues and drive process, SOP, and workflow improvements.
- Develop and maintain troubleshooting guides, SOPs, and Knowledge Base content.
- Support the optimisation of AICC, AI chatbot, routing logic, and customer support automation. ...
Posted
6 days ago
MYR3,300 - MYR4,500 Per Month
KL City
- Work closely with the team to rectify and improve customer service guidelines and the fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries ...
Posted
11 days ago
Undisclosed
KL City
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future ...
Posted
11 days ago
Undisclosed
KL City
- Identify recurring customer issues and drive process, SOP, and workflow improvements
- Develop and maintain troubleshooting guides, SOPs, and Knowledge Base content
- Support the optimisation of AICC, AI chatbot, routing logic, and customer support automation ...
Posted
7 days ago
Undisclosed
KL City
- Perform structured assessment of each case based on evidence, transaction data, and eligibility criteria
- Apply consistent decision frameworks to determine outcomes (approve, reject, goodwill)
- Balance customer fairness with risk and financial exposure ...
Posted
11 days ago
Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Monitor and manage the P58 workpool, coordinating with commercial and logistic teams to ensure timely clearance. [Full responsibility]
- Coordinate closely with local field service, application, and technical teams for case resolution and escalation. [Share responsibility with country CS managers]
- Create and maintain the installed base, PM plans and manage UI process and completion [Full responsibility] ...
Posted
11 days ago
Undisclosed
KL City
- Analyse customer concerns, communicate clearly, and provide appropriate solutions or escalate when necessary.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.
- Accurately record all customer interactions in the support system for tracking and future reference. ...
Posted
7 days ago
MYR1,050 - MYR1,050 Per Month
KL City
- Follow up with customers to ensure their technical issues are resolved to their satisfaction.
- Monitor applications and processes to ensure they are functioning correctly, take necessary actions based on protocols.
- Provide accurate and detailed information about IT products and services. ...
Posted
8 days ago
SRG Asia Pacific Sdn. Bhd.
MYR3,800 - MYR4,300 Per Month
KL City
- Collaborate with team members to continuously improve customer satisfaction.
- Fluency in Mandarin/Cantonese (spoken & written).
- Strong communication, problem-solving, and interpersonal skills. ...
Posted
11 days ago
Undisclosed
KL City
- Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
- Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
- Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...
Posted
11 days ago
Undisclosed
Malaysia
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements. ...
Posted
11 days ago
Undisclosed
KL City
- Ensure quality assessments are conducted accurately, objectively and supported by sufficient evidence.
- Maintain the integrity of QA methodologies, scorecards, sampling approaches, and review standards.
- Team Leadership & Capability Development ...
Posted
11 days ago
Undisclosed
KL City
- Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs. ...
Posted
11 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
11 days ago
MYR2,500 - MYR3,500 Per Month
KL City
- Candidate must Minimum Diploma & above
- Preferable Call Center/BPO working experience.
- Required language(s): English ...
Posted
11 days ago
Undisclosed
KL City
- Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
- Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
- Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required. ...
Posted
17 days ago
Undisclosed
KL City
- Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
- Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
- Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required. ...
Posted
17 days ago
Undisclosed
KL City
- Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
- Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
- Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required. ...
Posted
17 days ago
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