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800+ Customer Service Night Shift Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 846 jobs results for
"customer service night shift"
in Kuala Lumpur
Never miss any updates for Customer Service Night Shift jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Perform structured assessment of each case based on evidence, transaction data, and eligibility criteria
- Apply consistent decision frameworks to determine outcomes (approve, reject, goodwill)
- Balance customer fairness with risk and financial exposure ...
Posted
3 days ago
Undisclosed
KL City
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future ...
Posted
2 days ago
MYR3,300 - MYR4,500 Per Month
KL City
- Work closely with the team to rectify and improve customer service guidelines and the fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries ...
Posted
2 days ago
Undisclosed
KL City
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team service targets and interaction handling quotas ...
Posted
2 days ago
Company Confidential
Undisclosed
KL City
- Recording and updating customer information accurately in our systems
- Meeting call targets and sales objectives whilst maintaining quality standards
- Handling customer enquiries and providing comprehensive product information ...
Posted
2 days ago
Smells Good Holdings Sdn Bhd
Undisclosed
KL City
- Handle complaints, negative reviews and disputes with a calm, on-brand tone, and escalate cases beyond your authority promptly.
- Maintain and improve the CS knowledge base: FAQs, standard response templates and tone-of-voice guidelines.
- Track recurring issues and report them monthly to Marketing, Operations or Product with examples and volumes, so root causes get fixed rather than re-answered. ...
Posted
19 hours ago
Undisclosed
KL City
- Ensure quality assessments are conducted accurately, objectively and supported by sufficient evidence.
- Maintain the integrity of QA methodologies, scorecards, sampling approaches, and review standards.
- Team Leadership & Capability Development ...
Posted
3 days ago
Undisclosed
KL City
- Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs. ...
Posted
3 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
3 days ago
MYR2,500 - MYR3,500 Per Month
KL City
- Candidate must Minimum Diploma & above
- Preferable Call Center/BPO working experience.
- Required language(s): English ...
Posted
3 days ago
MYR4,500 - MYR5,100 Per Month
KL City
- Proficient in spoken, reading, and written English (B2 level) and Cantonese.
- Willing to work night shifts (8PM–5AM / 9PM–6AM).
- Professionally handle inbound and outbound calls and emails from customers and distributors, ensuring a positive and consistent experience. ...
Posted
10 days ago
Undisclosed
KL City
- Escalate complex or unresolved cases to the relevant internal team when required.
- Maintain a professional standard of customer service throughout customer interactions.
- Follow established operational procedures and service standards. ...
Posted
22 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
9 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation ...
Posted
9 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
9 days ago
IHEAL Medical Centre, Kuala Lumpur
Undisclosed
KL City
- 2) Keep accurate record of discussion or correspondence with customer.
- 3) Gather customer feedback or complaint for the Front Office Manager to act upon.
- 4) Communicate and coordinate with internal departments on all medical appointments. ...
Posted
17 days ago
MYR2,800 - MYR3,500 Per Month
KL City
- Prepare and manage daily check-in and check-out arrangements.
- Send check-in instructions (CII), reminders, and follow up on guest arrivals.
- Monitor no-shows and perform basic night audit tasks when required. ...
Posted
23 days ago
Watson's Personal Care Stores Sdn Bhd
MYR2,200 - MYR2,600 Per Month
KL City
- Build strong customer relationships and enhance customer satisfaction
- Minimum 2 years of customer service experience.
- Experience in handling customer complaints and service recovery. ...
Posted
10 days ago
Beyondsoft Malaysia
Undisclosed
KL City
- Provide customer service to players via live chat, emails, tickets, app-store review etc., to improve users' satisfaction.
- Respond to players‘ inquries, and deal with complaints; escalate to headquarter team if neccessary.
- Collect and summarize players' suggestions, conduct user research upon business needs. ...
Posted
3 days ago
Undisclosed
KL City
- Reviewing process performance, recommending improvements, and following up on implementation.
- Collaborating effectively in a global project environment with international stakeholders.
- A Bachelor’s degree in a related field. ...
Posted
3 days ago
Undisclosed
KL City
- Partner with QC/VOC to analyze customer feedback, complaints and service quality issues.
- Identify and quantify opportunities for process improvement, Zendesk optimization, Automation and AI.
- Establish baseline metrics and measure the business impact and ROI of improvement projects, including changes in contact volume, resolution, customer experience and operational efficiency. ...
Posted
10 days ago
Undisclosed
KL City
- Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
- Prepare order and service reports by collecting and analysing customer information.
- Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution. ...
Posted
10 days ago
Pengtai ECommerce SEA
Undisclosed
KL City
- Resolve customer issues effectively while maintaining high customer satisfaction levels.
- Support order processing and coordinate closely with internal teams on order-related matters.
- Ensure customer inquiries are followed up and resolved within the required response time. ...
Posted
10 days ago
Customer Service Representative ( September Hiring) Customer Service Representative ( September Hiring)
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,000 Per Month
KL City
- Respond promptly and accurately to customer and merchant inquiries while maintaining established service level agreements (SLAs).
- Investigate customer concerns, identify root causes, and provide timely, practical, and customer-focused solutions.
- Escalate complex issues to the appropriate internal teams and ensure proper follow-up until resolution. ...
Posted
10 days ago
MYR6,200 - MYR6,200 Per Month
KL City
- Hands-on experience with Zendesk or similar ticketing systems.
- Excellent written communication skills, with strong grammar, structure, tone, and the ability to clearly articulate customer issues.
- Strong analytical and critical-thinking skills, with the ability to investigate issues, identify root causes, and recommend appropriate solutions. ...
Posted
18 days ago
OPE AI TECHNOLOGY SDN BHD
MYR3,800 - MYR4,000 Per Month
KL City
- Coordinate with users and merchants to improve order completion rates
- Assist users with top-ups, withdrawals, and order placement processes
- Support merchants with payment-related inquiries and operational issues ...
Posted
11 days ago
One Mobile Care Sdn Bhd
MYR2,500 - MYR3,500 Per Month
KL City
- Stay updated on Samsung products, features, and service offerings
- Advise customers on device usage, setup, and suitable service solutions
- Register and schedule repair jobs efficiently and accurately ...
Posted
11 days ago
MYR1,700 - MYR2,500 Per Month
KL City
- Ensure all customer enquiries are handled within the required response timeline.
- Handle customer complaints professionally and escalate complex issues to the relevant person or department.
- Coordinate with outlet operations and relevant internal teams to investigate and resolve customer concerns. ...
Posted
11 days ago
Undisclosed
KL City
- Learn and use iPads/other devices for customer service/cross selling
- Perform Meet-Greet/Navigator role on rotational basis / as applicable
- Participate in weekend open houses/cross selling initiatives as needed ...
Posted
23 days ago
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