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500+ Customer Service Manager Jobs in Malaysia | Job Vacancies | September 2026 | Ricebowl
Showing 529 jobs results for
"customer service manager"
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Manage Alert
Undisclosed
Singapore
- Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
- Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
- Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs. ...
Posted
23 days ago
Undisclosed
Hong Kong
- Proactively identify complaints, performance data, and operational issues to drive root-cause analysis and targeted improvements in service journeys, communication, forms, processes, and overall operational efficiency.
- Lead cross-departmental process mapping and journey mapping (operational, digital, and support functions) to identify pain points, bottlenecks, gaps, and opportunities for efficiency gains. Apply structured problem-solving and Design Thinking approaches to develop and implement practical solutions with stakeholders from different teams.
- Drive change management and continuous improvement: Collaborate with stakeholders across different departments to enable rapid cross-functional collaboration and execution. Identify process gaps and when a structured change or efficiency improvement plan needs to be developed and implemented. Ensure clear line of accountability and robust planning for implementation. ...
Posted
6 days ago
Undisclosed
KL City
- Build and sustain executive‑level relationships with key customers, channels, and partners.
- Act as the senior customer advocate for the region.
- Translate customer insights and market conditions into actionable regional strategies. ...
Posted
6 days ago
Undisclosed
- Excellence: We seek to deliver the best.
- Responsibility: We do what’s right for our people and the planet.
- Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones ...
Posted
a day ago
Undisclosed
Singapore
- Provide hands-on guidance, coaching, and real-time problem solving when needed
- Process Optimization & Efficiency
- Identify gaps in current workflows and implement improvements (processes/ tools) to increase efficiency and consistency ...
Posted
13 days ago
Undisclosed
Petaling
- Conduct weekly meeting with frontline and workshop staff on their current performance, provide coaching and deliver important information.
- Attend to customer requirement and assist to resolve complaints.
- Responsible for effective utilisation of DMS system to monitor and control Work-In-Progress, Back Orders, Follow-Up, Appointments and Service Reminders ...
Posted
10 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Where necessary, initiate and drive service improvement and/or cost reduction initiatives to meet performance targets.
- Perform continuous improvement initiatives regularly as agreed with the Group Manager & perform regular GEMBA & PD reviews to identify root causes and actionable & sustainable solutions
- Lead in defining the operational requirements, needs and improvement opportunities ...
Posted
15 days ago
Undisclosed
- Coordinate order prioritization during supply constraints, peak periods, and operational disruptions.
- Ensure timely communication of order status, shortages, delays, and recovery actions.
- Serve as the escalation point for customer complaints, disputes, and service-related issues. ...
Posted
23 days ago
P&A Smart Solution (M) Sdn Bhd
MYR4,000 - MYR6,000 Per Month
- Monitor daily call centre performance, including call volume, productivity, conversion/recovery performance, attendance and service levels.
- Analyse performance reports and identify areas for improvement.
- Develop and implement strategies to improve team productivity, call quality and overall operational efficiency. ...
Posted
14 days ago
SPRINGER Professional Group Limited
Jobline Resources Pte Ltd
SGD10,000 - SGD10,000 Per Month
Singapore
- Conduct regular SLA and KPI reviews to align services with client expectations
- Escalate out-of-scope variations or critical issues to service delivery leadership
- Provide regular, transparent service delivery reports to clients ...
Posted
14 days ago
Hong Leong Bank Berhad
Undisclosed
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
15 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Promote a safe working environment by ensuring compliance with company' and customers' health and safety policies.
- Ensure adherence to company management systems, policies, and operational procedures.
- Deliver contractual commitments, including cost savings initiatives, inventory optimization, and logistics improvements. ...
Posted
18 days ago
HART ENGINEERING (PRIVATE) LIMITED
Undisclosed
Singapore
- Where necessary, initiate and drive service improvement and/or cost reduction initiatives to meet performance targets.
- Perform continuous improvement initiatives regularly as agreed with the Group Manager & perform regular GEMBA & PD reviews to identify root causes and actionable & sustainable solutions
- Lead in defining the operational requirements, needs and improvement opportunities ...
Posted
20 days ago
Ministry Of Defence Of Singapore
Undisclosed
Singapore
- Work with stakeholders to improve or develop processes to ensure services remain citizen-centric, through means such as Business Process Re-engineering, Design Thinking, and Service BlueprintingChallenge(s)
- Being forward-looking and innovative in communicating with the public and ensuring that the department's communication plan remains relevant and effective across all channels
- Navigating and balancing different perspectives and concerns from various stakeholders to achieve the desired service quality and communication outcomes ...
Posted
5 days ago
Undisclosed
Singapore
- Monitor trainee progress and prepare training and readiness reports.
- Use training outcomes and operational findings to continuously improve the programme.
- Maintain Customer Service FAQs, macros, standard operating procedures, training materials and knowledge-base articles. ...
Posted
20 days ago
Undisclosed
Singapore
- Compile and prepare internship statistics and management reports to support reporting requirements for the Ministry of Education (MOE), TP Management and other relevant stakeholders.
- Develop and maintain communication materials and digital platforms to support stakeholder engagement, change management, and dissemination of information.
- Support the testing, user acceptance testing (UAT), implementation and post-implementation support of new SIP systems and digital solutions. ...
Posted
13 days ago
MYR12,000 - MYR15,000 Per Month
Sunway City
- Monitor progress and escalate risks or issues requiring attention.
- Coordinate activities across multiple workstreams including:
- Process & Technology ...
Posted
15 days ago
Thermo Fisher Scientific
Undisclosed
- Excellence: We seek to deliver the best.
- Responsibility: We do what’s right for our people and the planet.
- Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones ...
Posted
23 days ago
MYR4,000 - MYR5,000 Per Month
- Ensure customer enquiries and service requests are handled professionally and within the established Service Level Agreement (SLA).
- Recommend and implement initiatives to improve customer retention and overall service quality.
- Develop customer engagement activities to strengthen long-term customer relationships. ...
Posted
2 days ago
Undisclosed
Singapore
- Manage Customer Demand Forecast, Orders & Shipment Information Data
- Prepare regular reports and reviews with customer on Demand Forecasting, OTD, Quality, Lost Sales Revenue, Extended Hire, Damaged Bins etc.
- Continuously seeking improvement on service level KPIs. ...
Posted
5 days ago
Undisclosed
KL City
- Prepare tender documentation and commercial deliverables for CSA trade packages.
- Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.
- Manage change control processes, including variation assessments and cost impact analysis. ...
Posted
6 days ago
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