300+ Customer Service Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer service manager"
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Job "customer service manager"
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Undisclosed
Singapore
- Build, maintain, and evolve forecasting and capacity models that balance cost, capacity, service levels, and user satisfaction across multiple LoBs and geographies.
- Analyze demand, productivity, and capacity data to surface trends, risks, and opportunities, and convert insights into clear recommendations for leadership stakeholders and decision-makers.
- Drive BPO budgeting, cost optimization initiatives, and financial governance to ensure effective workforce allocation, cost management, and adherence to financial controls. ...
Posted
a month ago
Undisclosed
Singapore
- Work closely with stakeholders across Product, Engineering, and Operations to solve problems at the root
- Build processes, tools, and systems that scale globally—without just adding headcount
- AI-first thinker: You see automation and systems as your main tools ...
Posted
a month ago
Undisclosed
Singapore
- Minimum 5 years as Escalation Manager / Senior Service Manager in enterprise IT.
- Demonstrable delivery on similar regulated client environments.
- Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints. ...
Posted
a month ago
SGD4,000 - SGD6,000 Per Month
Singapore
- Manage hospitality operations and ensure smooth service in dining and housekeeping.
- Work with the care teams to plan menus and manage food services.
- Ensure all teams follow service standards and SOPs with good attention to detail. ...
Posted
12 days ago
Undisclosed
Singapore
- Build trusted relationships with CXO-level customer stakeholders.
- Proactively identify and mitigate operational risks.
- Champion AI, Automation, AIOps, and Observability initiatives to drive predictive operations. ...
Posted
13 days ago
Undisclosed
Changi
- Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.
- Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
- Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity). ...
Posted
a day ago
Public Gold Marketing Sdn Bhd
Undisclosed
KL City
- Coordinate with relevant departments to resolve customer issues and escalate complex matters when necessary.
- Monitor customer feedback and identify opportunities to improve customer experience.
- Support branch operations and administrative activities to achieve business objectives. ...
Posted
8 days ago
Vice President, Customer - Product Support (C-PS) – APAC Vice President, Customer - Product Support (C-PS) – APAC
Honeywell Aerospace Technologies
Undisclosed
KL City
- Build and sustain executive‑level relationships with key customers, channels, and partners.
- Act as the senior customer advocate for the region.
- Translate customer insights and market conditions into actionable regional strategies. ...
Posted
10 days ago
NKT MACHINERY MOVERS SDN BHD
MYR3,500 - MYR5,000 Per Month
- Laise with authorities （if required)
- Checking documents to ensure all data is correct and complete for and shipment preparation
- Promptly respond to customers upon receiving new orders or inquiries. ...
Posted
9 days ago
SGD7,000 - SGD12,000 Per Month
Singapore
- Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications)
- Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews
- Maintain service continuity and incident response readiness, including after-hours escalation management ...
Posted
10 days ago
Undisclosed
Alexandra
- Support improvements in iNPS by using complaint insights and iNPS detractor reviews to identify root causes, prioritise fixes, and shape coaching, training, and knowledge interventions that improve customer outcomes and frontline capability.
- Generate regular reports on complaint trends, training effectiveness, Complaints KPI performance, and iNPS drivers (including detractor themes), partnering with management to recommend and implement improvements.
- Drive People Experience initiatives by coordinating team bonding and engagement activities, partnering with stakeholders to strengthen culture and collaboration, and supporting actions that improve the Employee Index. ...
Posted
13 days ago
MYR3,000 - MYR4,800 Per Month
- Maintain accurate customer records in the system
- Build and maintain good relationships with customers
- Minimum SPM qualification ...
Posted
12 days ago
SGD5,500 - SGD5,500 Per Month
Singapore
- Apply project management methodologies, milestone tracking, change management, and governance frameworks.
- Support senior management reporting for banking platforms such as CRM, digital channels, credit management, core banking, and payment systems.
- Manage contracting, hiring coordination, vendor invoicing, and operational processes. ...
Posted
13 days ago
SGD5,500 - SGD5,500 Per Month
Singapore
- Apply project management methodologies, milestone tracking, change management, and governance frameworks.
- Support senior management reporting for banking platforms such as CRM, digital channels, credit management, core banking, and payment systems.
- Manage contracting, hiring coordination, vendor invoicing, and operational processes. ...
Posted
13 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.
- Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
- Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity). ...
Posted
15 days ago
Undisclosed
- Share Your Passion to Lead, Develop Yourself and Others
- You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
- You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA. ...
Posted
10 days ago
SGD3,600 - SGD3,600 Per Month
Singapore
- Responsible for general office administration.
- Assist in marketing and sales preparation/activities and system updates.
- Assist in all audit matters. ...
Posted
20 days ago
Assistant-Senior Assistant Manager (3-year contract), SMU Academy Assistant-Senior Assistant Manager (3-year contract), SMU Academy
Singapore Management University
Undisclosed
Singapore
- Responsible for general office administration.
- Assist in marketing and sales preparation/activities and system updates.
- Assist in all audit matters. ...
Posted
21 days ago
Undisclosed
Singapore
- 10 to 15 years of experience in contact center leadership / operations environment
- At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
- Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday. ...
Posted
8 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Receive incoming goods and update inventory records accurately to track stock levels
- Assist purchasing by identifying opportunities to reduce sales costs before issuing Purchase Orders
- Perform data entry and maintain organized sales records to support documentation accuracy ...
Posted
23 days ago
Undisclosed
- Attend site inspections, technical meetings, and progress reviews to ensure timely delivery of CSA scope.
- Quality, Safety & Compliance
- Ensure all CSA works comply with Singapore’s BCA, SCDF, MOM, NEA, and relevant local codes and standards. ...
Posted
3 days ago
Undisclosed
Singapore
- Manage Customer Demand Forecast, Orders & Shipment Information Data
- Prepare regular reports and reviews with customer on Demand Forecasting, OTD, Quality, Lost Sales Revenue, Extended Hire, Damaged Bins etc.
- Continuously seeking improvement on service level KPIs. ...
Posted
4 days ago
Undisclosed
KL City
- Collaborate with the Scrum team to prioritize, plan and release working product increments for Regional Cards Platform Project.
- Keep stakeholders involved by gathering input and communicating progress.
- Progressively collect and analyses usability studies, market research and user feedback to identify and manage the product enhancements and market opportunities to be incorporated into the Regional Cards Platform Project scope during the RFP process. ...
Posted
7 days ago
Mokara Gymnastics Academy
Undisclosed
Jurong East
- Handle escalated customer issues, ensuring fair, timely, and empathetic resolution
- Maintain strong relationships with parents and guardians through proactive communication
- Ensure consistent service standards across all shifts and team members ...
Posted
8 days ago
Undisclosed
- Support business development initiatives through lead generation and brand positioning activities.
- Organize and coordinate industry events, exhibitions, and networking sessions.
- Conduct market research and competitor analysis to identify market trends and opportunities. ...
Posted
12 days ago
Undisclosed
汐止區
- Manage ECIS / OpA Self-assessment and implement related OFA (to achieve business expected status).
- SGA (Small Group Activity).
- RIE (Rapid Improvement Event). ...
Posted
7 days ago
Undisclosed
KL City
- Prepare tender documentation and commercial deliverables for CSA trade packages.
- Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.
- Manage change control processes, including variation assessments and cost impact analysis. ...
Posted
15 days ago
Undisclosed
KL City
- Implement policies & procedures defined by (Head, Customer Experience) across the Customer Service area in compliance with internal policies and guidelines as well as regulatory requirements
- Analyse and improve existing customer experience processes with focus on scalability, efficiency optimisation and quality
- Drive education, training initiatives to elevate customer experience overall performance ...
Posted
16 days ago
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