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600+ Customer Service Manager Jobs in Malaysia | Job Vacancies | October 2026 | Ricebowl
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"customer service manager"
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Undisclosed
- Expert of OTC processes and act as key user of SAP
- Implementing new system function or changes or upgrading in customer service team
- Support Project Mercury implementation ...
Posted
4 days ago
Undisclosed
KL City
- Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows.
- Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools.
- Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery. ...
Posted
19 days ago
Undisclosed
KL City
- Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
- Provide excellent customer service and uphold professionalism to reflect Bank’s image
- Product knowledge / Selling skills / Market intelligence / Competitor’s check ...
Posted
a month ago
Customer Service Assistant Manager at FMCG Company Customer Service Assistant Manager at FMCG Company
NODESCORP PRIVATE LIMITED
SGD4,000 - SGD8,000 Per Month
Singapore
- Ensure customers’ orders are validated on time, reviewed supply, lead time & clean up remnant orders.
- Manage priority or critical orders & inform customers of supply or delivery issues in advance.
- Meet customers monthly to review orders, supply, dispatches, and open issues; record actions and resolve invoice, claim, and document issues. ...
Posted
13 days ago
Undisclosed
Singapore
- Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner.
- Ensure Service Level Agreements (SLAs) are met and proactively address any potential service issues.
- Collaborate with internal teams to improve service efficiency and enhance customer experience. ...
Posted
4 days ago
RECRUIT EXPRESS PTE LTD
SGD3,700 - SGD3,700 Per Month
Singapore
- • Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
- • Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
- • Maintain accurate and up-to-date records of operations activities and provide administrative support to the team. ...
Posted
14 days ago
Customer Service Assistant Manager at FMCG Company Customer Service Assistant Manager at FMCG Company
NODESCORP PRIVATE LIMITED
SGD4,000 - SGD4,000 Per Month
Singapore
- The role is responsible for delivering excellence in customer service execution to support top- and bottom-line growth across the assigned customer markets.
- • Work with customers to align 4 Quarter rolling forecast and with supply planning to build month, quarter and annual view of supply/service.
- • Lead Monthly Demand Review calls with Business team along with discussion on outliers, corrective actions to improve FA. ...
Posted
14 days ago
MYR6,000 - MYR7,000 Per Month
Malaysia
- Monitor vessel schedules, ETA/ETD, vessel changes, delays and container status.
- Review and coordinate import shipping documentation, including Bill of Lading (B/L), Delivery Order (D/O), arrival notices and other relevant documents.
- Coordinate with customs/customs-related parties on import clearance requirements and shipment matters. ...
Posted
20 days ago
MYR6,000 - MYR7,000 Per Month
Malaysia
- Coordinate with shipping lines on vessel schedules, booking, ETA/ETD, cut-off times, vessel changes and rollovers.
- Prepare, check and coordinate export shipping documentation, including Shipping Instructions (SI), Bill of Lading (B/L), VGM and other relevant documents.
- Ensure shipping instructions and required documentation are submitted accurately and within the required cut-off time. ...
Posted
20 days ago
Undisclosed
Malaysia
- The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
- Key Responsibilities
- • Lead and supervise the Customer Service team for Import & Export freight operations ...
Posted
15 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
15 days ago
Undisclosed
KL City
- Process Optimization: Adapt customer service processes to Southeast Asia’s local context and home appliance after-sales characteristics. Continuously improve workflows, service standards, and scripts to enhance efficiency and user experience.
- Business Collaboration: Coordinate with cross-functional teams to share customer insights and operational data. Conduct regular reviews and implement optimization initiatives.
- Bachelor’s degree or above. ...
Posted
21 days ago
GERMAXCO SHIPPING AGENCIES PTE LTD
MYR13,000 - MYR22,000 Per Month
Menggatal
- Retention & Value Realization: Conduct account reviews, analyze usage drops, coordinate technical optimization with SA/TAM, and lead churn intervention.
- Portfolio Segmentation: Categorize clients by revenue, technical complexity, risk levels, and engagement frequency.
- Renewals & Standard Account Expansion: Manage contract renewal cycles and drive expansion sales for assigned standard accounts within authorized limits. ...
Posted
2 days ago
Public Mutual Berhad
Undisclosed
KL City
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. ...
Posted
23 days ago
Undisclosed
Malaysia
- The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
- Key Responsibilities
- • Lead and supervise the Customer Service team for Import & Export freight operations ...
Posted
19 days ago
MYR13,000 - MYR22,000 Per Month
Menggatal
- Retention & Value Realization: Conduct account reviews, analyze usage drops, coordinate technical optimization with SA/TAM, and lead churn intervention.
- Portfolio Segmentation: Categorize clients by revenue, technical complexity, risk levels, and engagement frequency.
- Renewals & Standard Account Expansion: Manage contract renewal cycles and drive expansion sales for assigned standard accounts within authorized limits. ...
Posted
11 days ago
Undisclosed
Singapore
- Seoul:Apply here
- Set up for success your partner / service to deliver exceptional quality support to our community
- Prioritise high impact focus areas with your partner/service in line with the company strategy ...
Posted
9 days ago
FUJI TECHNICAL CENTRE (S'PORE) PTE LTD
客服經理-客服主管Customer Service Manager-Customer Service Supervisor 客服經理-客服主管Customer Service Manager-Customer Service Supervisor
Worldway International Development Limited
FUJI TECHNICAL CENTRE (S'PORE) PTE LTD
SGD4,000 - SGD4,000 Per Month
Singapore
- Resolve escalated customer complaints by investigating issues and implementing effective solutions promptly and professionally.
- Monitor and analyze customer feedback to maintain and improve customer satisfaction levels.
- Develop and refine service procedures to reduce response times and enhance customer experience. ...
Posted
a month ago
Senior Assistant Manager-Manager, Customer Service Senior Assistant Manager-Manager, Customer Service
COMMONWEALTH KOKUBU LOGISTICS PTE. LTD.
SGD6,000 - SGD6,000 Per Month
Singapore
- Generate weekly & monthly inventory reports to accounts for billing
- Generate customized inventory reports to customers
- Establish stocktake schedule for customers ...
Posted
a month ago
SGD6,000 - SGD6,000 Per Month
Singapore
- Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
- Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
- Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement ...
Posted
7 days ago
客户服务經理-客戶服務主管Customer Service Manager-Customer Service Supervisor 客户服务經理-客戶服務主管Customer Service Manager-Customer Service Supervisor
Worldway International Development Limited
Undisclosed
Singapore
- Manila: Apply here
- Set up for success your partner / service to deliver exceptional quality support to our community
- Prioritise high impact focus areas with your partner/service in line with the company strategy ...
Posted
9 days ago
Undisclosed
Singapore
- Innovative services such as IoT-a-a-S and Edge Cloud computing
- End-to-End Solution Architecture: Partner with sales teams to lead technical discovery, gather requirements, and architect integrated solutions spanning core WAN, optical transport, and enterprise LAN/edge infrastructure.
- RFP & Technical Bidding: Lead technical response strategies for enterprise RFPs, RFIs, and tenders. Author High-Level Designs (HLD), Low-Level Designs (LLD), Bill of Materials (BOM), and detailed technical proposals. ...
Posted
6 days ago
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