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100+ Customer Service Manager Jobs in Selangor - August 2026 - High Salaries
Showing 111 jobs results for
"customer service manager"
in Selangor
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Assistant Manager - Customer Service - Order Processing Assistant Manager - Customer Service - Order Processing
Heineken International B.V.
Undisclosed
- Resolve customer escalations, requests, queries, and complaints while driving effective service recovery.
- Monitor customer service performance, analyse trends, and implement continuous improvement initiatives.
- Drive process standardisation, automation, and operational efficiency across customer service operations. ...
Posted
12 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
7 days ago
Undisclosed
- Resolve customer escalations, requests, queries, and complaints while driving effective service recovery.
- Monitor customer service performance, analyse trends, and implement continuous improvement initiatives.
- Drive process standardisation, automation, and operational efficiency across customer service operations. ...
Posted
12 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
12 days ago
Undisclosed
- Streamline collaboration among all functions incl. GB / GP / external service providers (if applicable) locally for cost and service improvement
- Build and maintain a performance-driven team culture and productive customer service experts
- Develop customer service excellence strategy and implementation roadmaps locally, leveraging synergy and best practices across countries ...
Posted
12 days ago
Manager, Customer Service - Documentation – Malaysia Manager, Customer Service - Documentation – Malaysia
Emirates Shipping Malaysia Sdn Bhd
MYR4,500 - MYR7,000 Per Month
Malaysia
- Oversee export and import documentation processes including B/L issuance, manifest submission, and invoice generation.
- Ensure timely response to customer inquiries and proactive communication regarding shipment and transshipment updates.
- Promote and monitor usage of the E-Commerce platform for bookings and documentation. ...
Posted
a month ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
a month ago
Undisclosed
- Translate customer feedback into actionable improvements in processes, tools, and behaviors.
- Build a high‑performing, customer‑centric culture with clear accountability and empowerment.
- Develop talents through coaching, succession planning, and capability building. ...
Posted
25 days ago
Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
2 days ago
MYR1,700 - MYR2,500 Per Month
- Monthly update customer’s Lampiran A and print out the official receipt for filing.
- Keep accurate records and document customer details according to company’s policies
- Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively ...
Posted
3 days ago
Undisclosed
- Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
- Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
- Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives. ...
Posted
5 days ago
Undisclosed
- Assist CRMs to review customer accounts and perform service call if needed
- Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers and reemphasize on back up CRM and team concept to minimise the impact of changes.
- Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution. ...
Posted
5 days ago
Undisclosed
- Manage and monitor Advertising and Promotion (A&P) trade fund and Trade Term Agreement (TTA)-based investments for assigned accounts in accordance with annual allocations, ensuring efficient and purposeful usage of resources
- Monitor self and team Key Performance Indicator (KPI) achievement, conduct regular performance reviews to identify gaps and improvement requirements, and provide trade activation post-evaluation analyses with clear action plans
- Collaborate cross-functionally with Marketing, Trade Marketing, Supply Chain, Customer Care, and Client Management teams to ensure effective communication and seamless execution of business activities ...
Posted
6 days ago
MYR1,700 - MYR2,500 Per Month
- Monthly update customer’s Lampiran A and print out the official receipt for filing.
- Keep accurate records and document customer details according to company’s policies
- Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively ...
Posted
6 days ago
Undisclosed
- Act as the primary escalation point for customer concerns and service-related issues.
- Partner with Sales, Service, Supply Chain, Finance, and Operations teams.
- Drive continuous improvement and operational excellence initiatives. ...
Posted
9 days ago
Undisclosed
- Your Opportunity Starts Here.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Posted
9 days ago
Undisclosed
- Operational Common Sense & CX Intelligence: While you are a "people person," you are also a "data person." You will track and optimize key CX metrics (NPS, CSAT, First Response Time, and Retention) to identify friction points in the customer journey.
- Cross-Functional Advocacy: Be the voice of the customer in meetings with Operations, Tech, and Logistics. If a delivery route is hurting the customer experience, you are the one to highlight it and help solve it.
- Proactive Brand Love: Design "surprise and delight" moments that exceed expectations, transforming a standard purchase into an Anantara-level memory. ...
Posted
10 days ago
Undisclosed
- Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
- Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
- Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives. ...
Posted
11 days ago
MYR1,700 - MYR2,500 Per Month
- Monthly update customer’s Lampiran A and print out the official receipt for filing.
- Keep accurate records and document customer details according to company’s policies
- Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively ...
Posted
11 days ago
Undisclosed
- Translate customer feedback into actionable improvements in processes, tools, and behaviors.
- Build a high‑performing, customer‑centric culture with clear accountability and empowerment.
- Develop talents through coaching, succession planning, and capability building. ...
Posted
25 days ago
Undisclosed
- Support Customer Service Supervisors and cross‑functional partners to ensure stable operations and customer satisfaction.
- Contribute to process discipline, service quality, and continuous improvement in daily operations
- Create, maintain, and process sales orders in SAP, including order creation, changes, and completion. ...
Posted
23 days ago
Undisclosed
- Return on investment on promotional effectiveness CAP
- Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. ...
Posted
18 days ago
Undisclosed
- Return on investment on promotional effectiveness CAP
- Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. ...
Posted
18 days ago
Undisclosed
- Accountable for net sales/EBIT/headcount responsibility, where applicable
- Return on investment on advertising and promotion
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable. ...
Posted
18 days ago
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