Michael Page Hiring! Full Time Regional Customer Service Manager (APAC) - SAP in Selangor - Ricebowl

• Regional leadership exposure within a global organization
• Opportunity to drive continuous improvement and migration projects
  
  

About Our Client

Join a well-established multinational organization and lead regional customer service operations across APAC. This role combines customer experience, operational excellence, SAP-driven processes, and transformation initiatives within a dynamic shared services environment.

Job Description

• Lead and develop a regional customer service function across APAC, with the opportunity to manage Team Leaders and customer service professionals while driving team performance and service excellence.
• Monitor and improve customer service performance through KPI tracking, service level management, and performance reviews.
• Oversee order management activities to ensure timely and accurate processing of customer requirements.
• Partner closely with Sales, Supply Chain, Logistics, and Operations teams to deliver a seamless customer experience.
• Act as the escalation point for complex customer issues and ensure prompt resolution.
• Identify and implement process improvement initiatives to enhance efficiency, service quality, and customer satisfaction.
• Utilize SAP and operational reporting to support decision-making and performance management.
  
  

The Successful Applicant

A Successful Candidate Should Have

• Bachelor's Degree or equivalent experience.
• Minimum 7-10 years of experience in Customer Service, Customer Operations, Order Management, or related functions within a multinational environment; exposure to shared services or GBS operations is an advantage.
• Proven people management experience leading customer service teams.
• Experience supporting regional or multi-country operations across APAC would be highly advantageous.
• Strong SAP knowledge and experience working within an ERP-driven environment.
• Demonstrated ability to drive process improvements and enhance service performance.
• Experience managing Team Leaders or Supervisors is a strong advantage.
• Exposure to transformation, migration, or service transition projects would be beneficial.
  
  

What's on Offer

• Opportunity to lead regional customer service operations across APAC.
• Management responsibility for Team Leaders and a sizeable customer service team.
• Exposure to regional stakeholders and cross-functional collaboration.
• Involvement in process improvement and operational excellence initiatives.
• Hybrid working arrangements
  
  

If you're a customer service leader with strong SAP experience and a passion for developing teams and improving operations, we'd love to hear from you. Apply now to explore an exciting regional opportunity with a global organization.

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