Sime Darby Property Hiring! Full Time Assistant Manager, Customer Service in Selangor - Ricebowl

Job Purpose

To assist TCS Manager on TCS’s Operation

Job Responsibilities

1.Customer Service Management

• Assist the TCS Manager in managing the day-to-day operations of Customer Service.
• Ensure customer enquiries, requests, complaints, and feedback are handled promptly and
• Professionally.
• Monitor service standards and ensure the team consistently delivers positive customers
• experience
• Handle complex or escalated customer cases and provide appropriate solutions.
• Ensure accurate and timely follow-up on outstanding customer issues.

2. Community and Stakeholder Management

• Managing/organizing CSR events and engagement sessions with residents.
• To participate in all stakeholders matters and engagement.
• To identify and engage with local entrepreneurs among residents.
• To maintain and update list of RAs.

3. Administrative & Coordination Duties

• Preparation of related IOMs and approval papers for events, donations & sponsorship.
• Represent TCS or Township in all community engagement and professional meetings
• in relation to Customer Service.
• Direct and support initiatives related to customer service and township activities as
• delegated by the TCS Manager

4. Key Handover & Defect Management

• Managing key handover processes and defect rectification works.
• Managing CSOs and Technical Supervisors (TS) in handover units to purchasers.
• Monitor defect rectifications progress and to ensure all cases are resolved and closed
• within the defined Defect Liability Period (DLP)
• Address issues related to distressed units particularly those reported after DLP expired.

6. Correspondences and Communications

• Ensure all homeowner complaints and enquiries are acknowledged and addressed
• promptly.
• Prepare and review drafts of external correspondence and response letters for approval by
• Superior.
• Maintain consistent communication and positive rapport with both internal teams and
• external customers.

7. To perform other related tasks assigned by the TCS Manager

Education/ Professional Qualification

• Degree in related field

Professional Experience

• 4 - 5 years experiences in related field.