Data Management & Reporting: Maintain accurate records of customer interactions, prepare daily/weekly productivity and sales reports, and ensure all documentation (DO, Invoice, and Quotations) is processed according to Company SOPs.
Process Improvement: Identify recurring service issues or product defects in the market and suggest actionable improvements to enhance operational efficiency and customer loyalty.
Quality Control Support: Assist in investigating product quality issues at the customer level and participate in service quality audits (e.g., ISO 9001:2015 standards, HACCP).
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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We operate in a KCS (Knowledge Centric Support) fashion: Sharing your solutions with customers and colleagues will be an important part of your job
Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement
Travel to customers to deliver professional services on a case-by-case basis
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