Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Assist customers in checking HS code classifications using the tariff finder system upon request.Provide advice and recommendation on correct and most preferred course of action to overcome problems that may arise in declaration operations.
Maintain updated with all Customs new regulations as well as reporting to the superior on any changes in the regulations or procedures.
Strong knowledge and hands-on experience in import/export documentation, including K1, K2, K3, K4,K8, K9, ZB1, ZB2, ZB3 applications to Customs.
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Technical Support: Provide basic troubleshooting assistance for common issues related to sleep devices and escalate complex issues to appropriate technical teams. Ensure customers have clear instructions for device setup and maintenance.
Customer Education: Educate customers on the proper use and maintenance of their devices, such as cleaning and replacing CPAP masks or filters. Offer guidance on insurance coverage for devices when necessary.
Follow-Up: Ensure timely follow-up on customer inquiries, orders, or complaints to ensure customer satisfaction. Document interactions and escalate unresolved issues to the appropriate departments or supervisors.
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Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
Drive process improvements and implement best practices for efficiency and accuracy.
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Staff discount across all Senheng and senQ outlets
The Company – Senheng Electric (KL) SDN BHD
Senheng is one of the largest electrical retail chain stores in Malaysia. We are committed to delivering excellent service to our customers while providing a positive and rewarding working environment for our employees.
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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