To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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Communicating effectively case status and roadblocks to stakeholders. Mentoring and consultation with team members Documentation of customer issues for further analysis by the business.
Identifying reoccurring or emerging issues and escalating to the appropriate channels
For technical issues, engagement with Engineering with respect to the release of code/updates to address critical, systemic and emerging issues.
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Own high-priority incidents, troubleshoot cross-module integrations, and support processes spanning sales, materials management, billing, stock movement, and business-critical system interactions.
Continuous Improvement
Go beyond firefighting. Lead root cause analysis, contribute to system enhancements, support upgrades and testing activities, and identify opportunities to improve operational efficiency and system stability.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Own complex Product Costing processes including costing variants, BOM/routing integration, costing sheets, overhead calculation, standard cost estimates, production order costing, WIP, variance calculation and settlement.
Lead Material Ledger and Actual Costing processes, including inventory valuation and actual cost component analysis. • Design and implement Account-Based CO-PA / Margin Analysis solutions, including profitability reporting, allocations, derivations and settlement.
Lead CO activities across S/4HANA Greenfield, Brownfield and Bluefield / Selective Data Transition implementations.
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Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
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