Drive leasing activities, identify business opportunities, and secure quality tenants which may attract more customers to the business and in line with management direction.
Team Management
Lead, coach, and develop the leasing team to enhance performance and capabilities.
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Sales and Performance Monitoring: Monitor business plans and actual sales achievements across APAC regions, support sales reporting, and drive efforts to meet sales targets including output and input goals while minimizing overdue items.
Order and Supply Chain Management: Manage customer safety and Kanban stock requirements to ensure shorter lead times, follow up on urgent orders and deliveries, and oversee order processing lead times as per agreed operational standards.
New Product Development Support: Participate in new product launches, managing costing and supply lead times in collaboration with the NPD team, and contribute to WMM’s Sales & Operations Planning (S&OP) processes.
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Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
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Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
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Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
Data Maintenance: Maintain and update Customer Master Data to ensure accuracy and compliance with company standards.
Returns and Credits: Handle returns, credits, and Corrective Action Requests (CARs) in coordination with relevant departments.
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Manage and resolve customer complaints effectively by coordinating with relevant internal departments, ensuring timely resolution and maintaining high levels of customer satisfaction.
Identify recurring customer issues and provide feedback to Management for service improvement and process enhancement.
Support customer retention initiatives by building strong relationships and delivering positive customer experiences.
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You are responsible to escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters Inform Customer Care Centre on all escalation issues.
You are responsible to report any customer complaints with proper documentation to the CCC.
You are responsible to ensure the proper use of tool & test equipment and report the usage on any related service report.
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We work collaboratively with our clients,often partnering with leading global security and defense companies,to ensure exceptional results.
Lab equipment , Main repair OPS (MRO) , Lab Equipment , Defense & security , Automotive , Freight FWD & Logistics , Construction / M & E , Info & Comms technology , Software Development , Engineering , Training & consultation , Research & Development and Aviation & Drones.