Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
Understand the customers’ working / communication styles and flex one’s style to adapt to that
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Return on investment on promotional effectiveness CAP
Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement.
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Return on investment on promotional effectiveness CAP
Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement.
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Operational Common Sense & CX Intelligence: While you are a "people person," you are also a "data person." You will track and optimize key CX metrics (NPS, CSAT, First Response Time, and Retention) to identify friction points in the customer journey.
Cross-Functional Advocacy: Be the voice of the customer in meetings with Operations, Tech, and Logistics. If a delivery route is hurting the customer experience, you are the one to highlight it and help solve it.
Proactive Brand Love: Design "surprise and delight" moments that exceed expectations, transforming a standard purchase into an Anantara-level memory.
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