• Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience.

• Maintaining detailed records of customer interactions and feedback to identify trends and opportunities for improvement.

• Conduct customer surveys, analyze the results, and prepare reports for Management. ...

• Act as a key interface for all customers’ orders and logistics enquiries

• Point of contact for customers in all purchase orders and deliveries/shipment concerns

• Ensure prompt shipments/deliveries (may include short lead-time orders) ...