To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
Keeps abreast of all modifications to accounting policies and procedures
Safeguard the cash float assigned and to be fully accountable for it.
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b. Liaise with approved worldwide agents, airlines, and vendors for cargo reservation, transport collections, and services.
c. Support Control Tower 24/7 for time-critical shipments including participate in duty rotations within the Control Tower, ensuring seamless customer operations.
d. Coordinate shipments efficiently, providing exceptional customer service while adhering to standard operational procedures.
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Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
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Handle multi-channel customer interactions (phone, chat, email) promptly and professionally. Communicate clearly and effectively in Mandarin, Cantonese, and English. Provide accurate information, resolve customer inquiries, and escalate issues when necessary. Log customer interactions and follow up with appropriate departments as needed. Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction. Maintain confidentiality and integrity in handling sensitive customer information. Adapt quickly to updates in procedures, systems, and product offerings. Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.