Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
...
Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
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Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.
Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.
Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.
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Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
...