Technical and systems skills: comfort working with CRM or ticketing tools, email and chat platforms, and basic troubleshooting of online services or applications.
Problem-solving skills: ability to analyze customer issues, identify solutions, and follow structured processes while maintaining attention to detail and accuracy.
Organizational skills: capability to manage multiple cases simultaneously, prioritize tasks, and meet performance metrics such as response time and resolution rate.
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Location: Cyberjaya, MalaysiaWork From Home (Initially) → Relocate to Cyberjaya, Malaysia after visa approval (for foreign candidates)Employment Type: Full-TimeSalary: Up to RM10,000/month
Are you a Native Japanese speaker or a JLPT N1 holder looking for an exciting international career opportunity? Join our team and be part of a global customer support operation!
Prepare, review, and manage business proposals, quotations, pitch decks, official correspondence, and project documentation.
Monitor and follow up on outstanding issues with internal departments, including Finance, IoT, Development, Operations, and external stakeholders to ensure timely resolution.
Conduct User Acceptance Testing (UAT), prepare reports, and coordinate with developers to resolve system defects and improve functionality.
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Prepare, review, and manage business proposals, quotations, pitch decks, official correspondence, and project documentation.
Monitor and follow up on outstanding issues with internal departments, including Finance, IoT, Development, Operations, and external stakeholders to ensure timely resolution.
Conduct User Acceptance Testing (UAT), prepare reports, and coordinate with developers to resolve system defects and improve functionality.
...