Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.