Maintain open and consistent communication with customers throughout the service process, providing updates on repair progress and addressing any unexpected issues promptly.
Process Documentation: Design, update, and maintain Standard Operating Procedures (SOPs) for both new and existing projects to ensure service consistency.
Prepare Premium Beverages & Desserts: Craft matcha, tea, coffee, and specialty drinks according to company SOPs while ensuring consistency, presentation, and quality.
Maintain restaurant cleanliness according to sanitary standards, including sweeping and mopping floors and cleaning tables, counters, and service equipment.
Manage client inquiries via multiple channels (phone, email, in-person) with professionalism and efficiency, providing accurate information about services, treatments, and appointment scheduling.