For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Assist new member enrollment and issue memberships cards
Maintain customer relationship by providing program and service information, attend to inquiries
Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
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