Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
Ensure readiness for maintenance, troubleshooting and engine change-out activities, including coordination of manpower, parts, tools, and compliance with customer & site requirements.
- Able to communicate fluently in Bahasa Malaysia and English - Patient, responsible and customer-oriented - Own laptop and stable internet connection for remote work after training - No prior customer service experience is required, full free training will be provided - Able to attend compulsory on-site training at our Kuala Lumpur office
Drive continuous improvement in customer experience and service performance through key metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Response Time (FRT), resolution turnaround time, complaint ageing and error rates, alongside customer engagement and retention indicators.
Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.