Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
Team Leadership & Development:Mentor and train junior staff on product knowledge and operating procedures, while fostering a supportive, high-performing team culture.
Workflow Optimization:Work closely with internal departments (Operations, Compliance, and IT) to optimize transaction processing flows and eliminate operational bottlenecks.
Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
...
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
Act as a coach/mentor when communicating or addressing performance issues with the team.
Demonstrate the ability to remain calm and even-tempered during stressful situations.
Close coordination with the Manager, Customer Relationship Services of any behavioral or operational related issues. Present recovery plan(s) with multiple options that will allow the Manager, Customer Relationship Services to make informed decisions.
...