Track user-reported bugs, drive product improvements, maintain risk control records, and regularly summarize common issues and prepare reports to support decision-making.
If you are friendly, responsible, organised, and enjoy communicating with customers, we welcome you to apply. Training will be provided for the right candidate.
Customer Follow-Up & Service Recovery: Follow up on pending customer cases until resolution. Coordinate approved refunds, replacements, vouchers or other service recovery arrangements.
Track user-reported bugs, drive product improvements, maintain risk control records, and regularly summarize common issues and prepare reports to support decision-making.
You will provide prompt, empathetic customer support by responding to inquiries via email, calls, and online chats, helping to ensure high customer satisfaction and supporting marketing outreach.