JIBRIL CAFE Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,000 - Ricebowl

Role Overview

JIBRIL is looking for a responsible and customer-oriented Customer Service Executive to manage daily customer enquiries, reservations, feedback and complaints across our communication channels. The role also supports social media activities to improve customer engagement and brand visibility.

Key Responsibilities:

• Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email and phone calls. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
• Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, group bookings and other arrangements with the respective outlets.
• Complaints & Feedback: Receive and document customer complaints and feedback. Coordinate with Outlet Managers or the Operations Team for investigation and resolution.
• Customer Follow-Up & Service Recovery: Follow up on pending customer cases until resolution. Coordinate approved refunds, replacements, vouchers or other service recovery arrangements.
• Reviews & Online Feedback: Monitor and respond to customer reviews across Google Business Profiles, Grab and other assigned platforms according to company guidelines.
• Social Media Support & Engagement: Assist in preparing and publishing social media posts, stories and promotional content to attract audiences, increase engagement and improve brand visibility.
• Customer Records & Reporting: Maintain records of customer feedback, complaints, resolutions and pending cases. Prepare basic reports when required.

Requirements:

• Minimum Diploma in any field. Fresh graduates are encouraged to apply.
• Previous experience in customer service is an advantage.
• Good communication skills in English and Bahasa Malaysia, both written and spoken.
• Able to handle customer enquiries, feedback and complaints professionally.
• Familiar with social media platforms such as Facebook, Instagram and TikTok.
• Responsible, organised and willing to learn.

Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Work Location: In person