Assist in customer relations activities and community events aimed at enhancing company image
Updating of relevant records related to customer feedback and customer satisfaction e.g. latest product launches, general information released by the local authorities and related news
Degree in Business Administration, Sociology, Mass Communications, Marketing or Property Management
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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