300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer care manager"
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Job "customer care manager"
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Undisclosed
KL City
- Conduct regular 1:1s, performance appraisals, feedback sessions, and development plans
- Manage underperformance directly and constructively, including performance improvement plans when needed
- Build a strong team culture of accountability, ownership, service excellence, and continuous improvement ...
Posted
9 days ago
Undisclosed
- Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
- Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
- Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required. ...
Posted
25 days ago
SGD7,000 - SGD7,000 Per Month
Singapore
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process ...
Posted
11 days ago
SGD7,000 - SGD7,000 Per Month
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
11 days ago
MYR4,000 - MYR5,500 Per Month
KL City
- Develop and implement strategies to continuously improve the end-to-end customer experience, from lead inquiry to post-installation support.
- Partner with Sales and Marketing teams to ensure a consistent, positive customer journey aligned with the SOLS Energy brand promise.
- Proactively identify gaps or weaknesses in the customer experience and drive initiatives to address them. ...
Posted
11 days ago
Undisclosed
Singapore
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise. ...
Posted
25 days ago
Undisclosed
Singapore
- Executive Storytelling: Deliver high-impact Strategic Business Reviews (SBRs) to senior and executive stakeholders. You will translate system usage into a compelling business case that clearly demonstrates financial and operational ROI.
- Cross-Functional Leadership: Act as the strategic "quarterback" internally and externally. You will drive cross-functional alignment across Sales, Product, and Customer Experience teams to resolve complex customer escalations and ensure a seamless post-sales experience.
- Experience: 5+ years of blended experience across Enterprise SaaS Customer Success and Account Management/Sales, managing complex, multi-stakeholder accounts. Prior experience carrying out C-suite level engagements independently. ...
Posted
13 days ago
Undisclosed
- Lead end‑to‑end order‑to‑cash execution, continuously improve order management processes, and own delivery performance, lead time, and OTIF, while acting as the key escalation point for service risks and shortages.
- Drive proactive, transparent customer communication and work closely with Supply Planning, Logistics, and Operations to align customer commitments with supply realities and close gaps between forecast, availability, and expectations.
- Enhance customer experience through value‑added services, innovation, and continuous improvement, leveraging customer feedback, satisfaction insights, and regular customer engagement to reinforce best practices in demand management and service quality. ...
Posted
4 days ago
Undisclosed
- Reinforce best practices and drive continuous improvement in all aspects of customer demand, order management, and overall customer satisfaction.
- Drive innovation in customer service, system, process, and operation.
- Provide leadership and continue to develop team’s capability and competency. ...
Posted
4 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
13 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
- Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
- Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency ...
Posted
13 days ago
Undisclosed
- Possess the relevant technical expertise and interpersonal skills to lead and motivate the service team.
- Supervisory duties include coaching, training and motivating the service team to perform effectively.
- Active and regular communication with customers to build and maintenance the relationship. ...
Posted
14 days ago
Undisclosed
KL City
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
14 days ago
Undisclosed
KL City
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
14 days ago
SGD4,500 - SGD6,500 Per Month
Jurong
- Maintain inventory report and undertake monthly closing of accounts
- Maintain business relationship with customers and responsible for customer management on a higher level
- Communicate and coordinate with the appointed third-parties in relation to job orders ...
Posted
17 hours ago
SGD3,800 - SGD3,800 Per Month
Singapore
- Manage staff schedules and resources to ensure coverage during late working hours
- Adapt to evolving business needs by performing additional tasks as assigned
- Experience in customer service management, including team leadership and staff management ...
Posted
18 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Set, monitor and uphold service standards and SOPs across the team
- Manage appointment scheduling, capacity and customer flow to optimise the experience
- Drive client retention, satisfaction and membership/package renewals ...
Posted
18 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Set, monitor and uphold service standards and SOPs across the team
- Manage appointment scheduling, capacity and customer flow to optimise the experience
- Drive client retention, satisfaction and membership/package renewals ...
Posted
18 days ago
SGD3,700 - SGD3,700 Per Month
Singapore
- Address customer enquiries, feedback, and concerns in a timely and effective manner.
- Ensure a positive customer experience throughout the customer journey.
- Promote products, services, membership plans, and service packages to customers. ...
Posted
20 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Drive continuous improvements in service processes, efficiency, and quality
- Coordinate closely with internal departments to ensure smooth order fulfilment and issue resolution
- Build and maintain strong relationships with customers and internal stakeholders ...
Posted
20 days ago
SGD4,800 - SGD4,800 Per Month
Singapore
- Drive continuous improvements in user experience and governance across the region
- Maintain strong rectorships with key ustomers to ensure retention and repeat business
- Manage customers' orders and enquiries and follow through to order fulfilment cycle ...
Posted
14 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- Data Management: Accurately documenting all customer interactions, feedback, and resolutions in Customer Relationship Management (CRM) software to maintain updated records.
- Internal Coordination: Liaising with departments like Sales, Logistics, or Finance to fulfill customer requests or escalate complex cases.
- Service Recovery: Identifying service gaps and implementing recovery plans to regain customer trust after a negative experience. ...
Posted
21 days ago
SGD3,000 - SGD5,000 Per Month
North (Singapore)
- Reporting discrepancies they find within the accounts to their superiors
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- To assist in taking orders from customers ...
Posted
a day ago
TALENT TRADER GROUP PTE. LTD.
SGD5,000 - SGD5,000 Per Month
Singapore
- Monitor service performance against SLAs and KPIs, escalating issues where necessary
- Handle complex customer escalations and operational challenges
- Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution ...
Posted
4 days ago
Undisclosed
- Manage service KPIs such as revenue growth, profitability, service efficiency, and customer satisfaction (e.g., NPS)
- Collaborate with sales, operations, and technical teams to align service offerings with customer expectations
- Lead and support service teams, including training, performance management, and development ...
Posted
6 days ago
SGD9,000 - SGD9,000 Per Month
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis. ...
Posted
22 days ago
Undisclosed
WFH
United States
- One-liner: Sunny Health & Fitness is seeking a Customer Service Manager who will be responsible for the continuous improvement of practices and leading the delivery of best customer service.
- Salary: $20/hr - $50/hr
- Why Join Us: ...
Posted
17 days ago
Undisclosed
Hulu Kelang
- To ensure Customer Services team are able to process domestic, inter-company orders and export orders efficiently and effectively.
- Arrange internal and external training to enhance Customer Service team members knowledge and exposures.
- To resolve escalated cases/incidents for a win-win solution under the guideline of Supply Chain Senior Manager on timely manner. ...
Posted
15 days ago
Undisclosed
Kowloon Bay
- Review and optimize customer service processes regularly to enhance efficiency;
- Collect and analyze customer feedback, prepare reports, and propose improvement strategies.
- Minimum 3 years of experience in customer service or relationship management, with proven complaint-handling experience; ...
Posted
a day ago
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