300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer care manager"
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Undisclosed
Singapore, Singapore
- Lead and coach the team in logistic operation excellence, delivering a cost effective and right service logistic solution in APAC.
- Drive innovation and process improvements.
- Optimize system enhancements to enhance customer experience and efficiency ...
Posted
a month ago
Undisclosed
KL City
- Track member preferences and activity to identify retention opportunities
- Capture member feedback and suggestions to improve engagement
- Keep updated on new products, services and offerings to inform members ...
Posted
a month ago
Undisclosed
Singapore
- The maintenance of the efficiency and effectiveness of the staff through a process of continuous performance monitoring and competency assurance.
- Enforcement of RTS rules and regulations, DTL Operating Rules and Procedures.
- Establishment of local work instructions and crowd control plans and their constant review of their adequacy, effectiveness and compliance. ...
Posted
a month ago
Undisclosed
- Manage the sales order management process to meet the CRDD metric
- Work with sales team to have Prebuilds to achieve revenue target
- Manage the order to meet quarterly revenue target ...
Posted
a month ago
MYR8,000 - MYR10,000 Per Month
- Ensure seamless execution from sales to delivery by coordinating with engineering, production, and service teams.
- Build and maintain strong customer relationships while identifying opportunities for upselling, cross-selling, and aftermarket services.
- Oversee after-sales service performance, including troubleshooting support, issue resolution, and service quality improvement. ...
Posted
25 days ago
Undisclosed
Geylang
- Develop and administer enterprise assistance programmes;
- Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
- Support any ad-hoc department and/or cross-department initiatives or projects. ...
Posted
23 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
a month ago
HKD25,000 - HKD35,000 Per Month
Wan Chai District
- 接聽電話及社交媒體為顧客安排預約等工作
- 負責以電話及社交媒體回覆客戶查詢
- 收集顧客之意見及建議, 以電話解答客人查詢,提供市場資訊及安排約見, 建立和保持良好的客戶關係 ...
Posted
a month ago
Bank Of Communications (Hong Kong) Limited
SGD4,000 - SGD6,000 Per Month
Singapore
- Manage hospitality operations and ensure smooth service in dining and housekeeping.
- Work with the care teams to plan menus and manage food services.
- Ensure all teams follow service standards and SOPs with good attention to detail. ...
Posted
14 days ago
Undisclosed
Singapore
- Build trusted relationships with CXO-level customer stakeholders.
- Proactively identify and mitigate operational risks.
- Champion AI, Automation, AIOps, and Observability initiatives to drive predictive operations. ...
Posted
16 days ago
Assistant-Senior Assistant Manager (3-year contract), SMU Academy Assistant-Senior Assistant Manager (3-year contract), SMU Academy
Singapore Management University
Undisclosed
Singapore
- Responsible for general office administration.
- Assist in marketing and sales preparation/activities and system updates.
- Assist in all audit matters. ...
Posted
2 days ago
SGD3,800 - SGD5,000 Per Month
Central
- Key Responsibilities:
- This role focuses on streamlining customer service operations while driving merchant engagement. The successful candidate will facilitate seamless communication between stakeholders and the Headquarters (HQ) to optimize service delivery and business growth.Customer Relationship Management• Manage customer interactions via digital and telephonic channels with professionalism and efficiency.• Provide timely, accurate responses to inquiries and evaluate complex data to resolve escalated complaints effectively.• Maintain meticulous records of all client interactions in strict adherence to management protocols.Marketing & Merchant Relations• Coordinate operational workflows to ensure the customer service team meets strategic performance targets.• Conduct comprehensive merchant research to identify partnership opportunities and drive transaction volume.• Collaborate with merchants to develop and execute special offers and promotional campaigns.Cross-Border Liaison & Translation• Serve as the primary linguistic and operational bridge between local departments and Tokyo Headquarters.• Translate business proposals, campaign materials, and technical content into Japanese to ensure brand alignment.• Facilitate internal and external communication to ensure all stakeholders are informed of the latest service updates.
- Requirements:• Prior experience in the hospitality or tourism sector with a deep understanding of traveler requirements and consumer behaviour.• Business-level of Japanese language (Minimum JLPT 1) to handle translations and and communication with Japan stakeholder and clients.• Proven ability to identify individual customer needs and deliver tailored solutions.• Proficient in intermediate IT applications with strong negotiation and interpersonal communication abilities. ...
Posted
3 days ago
Undisclosed
Changi
- Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.
- Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
- Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity). ...
Posted
4 days ago
Public Gold Marketing Sdn Bhd
Undisclosed
KL City
- Coordinate with relevant departments to resolve customer issues and escalate complex matters when necessary.
- Monitor customer feedback and identify opportunities to improve customer experience.
- Support branch operations and administrative activities to achieve business objectives. ...
Posted
10 days ago
NKT MACHINERY MOVERS SDN BHD
MYR3,500 - MYR5,000 Per Month
- Laise with authorities （if required)
- Checking documents to ensure all data is correct and complete for and shipment preparation
- Promptly respond to customers upon receiving new orders or inquiries. ...
Posted
11 days ago
Vice President, Customer - Product Support (C-PS) – APAC Vice President, Customer - Product Support (C-PS) – APAC
Honeywell Aerospace Technologies
Undisclosed
KL City
- Build and sustain executive‑level relationships with key customers, channels, and partners.
- Act as the senior customer advocate for the region.
- Translate customer insights and market conditions into actionable regional strategies. ...
Posted
12 days ago
SGD7,000 - SGD12,000 Per Month
Singapore
- Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications)
- Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews
- Maintain service continuity and incident response readiness, including after-hours escalation management ...
Posted
13 days ago
MYR3,000 - MYR4,800 Per Month
- Maintain accurate customer records in the system
- Build and maintain good relationships with customers
- Minimum SPM qualification ...
Posted
15 days ago
Undisclosed
Alexandra
- Support improvements in iNPS by using complaint insights and iNPS detractor reviews to identify root causes, prioritise fixes, and shape coaching, training, and knowledge interventions that improve customer outcomes and frontline capability.
- Generate regular reports on complaint trends, training effectiveness, Complaints KPI performance, and iNPS drivers (including detractor themes), partnering with management to recommend and implement improvements.
- Drive People Experience initiatives by coordinating team bonding and engagement activities, partnering with stakeholders to strengthen culture and collaboration, and supporting actions that improve the Employee Index. ...
Posted
15 days ago
SGD5,500 - SGD5,500 Per Month
Singapore
- Apply project management methodologies, milestone tracking, change management, and governance frameworks.
- Support senior management reporting for banking platforms such as CRM, digital channels, credit management, core banking, and payment systems.
- Manage contracting, hiring coordination, vendor invoicing, and operational processes. ...
Posted
16 days ago
SGD5,500 - SGD5,500 Per Month
Singapore
- Apply project management methodologies, milestone tracking, change management, and governance frameworks.
- Support senior management reporting for banking platforms such as CRM, digital channels, credit management, core banking, and payment systems.
- Manage contracting, hiring coordination, vendor invoicing, and operational processes. ...
Posted
16 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.
- Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
- Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity). ...
Posted
17 days ago
Undisclosed
- Share Your Passion to Lead, Develop Yourself and Others
- You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
- You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA. ...
Posted
13 days ago
SGD3,600 - SGD3,600 Per Month
Singapore
- Responsible for general office administration.
- Assist in marketing and sales preparation/activities and system updates.
- Assist in all audit matters. ...
Posted
22 days ago
Undisclosed
Singapore
- 10 to 15 years of experience in contact center leadership / operations environment
- At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
- Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday. ...
Posted
11 days ago
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