42 Customer Care Manager Jobs in Kuala Lumpur - September 2026 - High Salaries

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Build and maintain relationships with key customers, members, and returning customers to improve customer satisfaction.
Support the Front of House Manager in improving service procedures, conducting staff service training, and organising customer data.
Assist with customer follow-ups, promotional activities, and maintaining the outlet's brand reputation ...

Be an early applicant!

Posted

11 hours ago

Chat Available

Customer Service Manager

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Build and maintain relationships with key customers, members, and returning customers to improve customer satisfaction.
Support the Front of House Manager in improving service procedures, conducting staff service training, and organising customer data.
Assist with customer follow-ups, promotional activities, and maintaining the outlet's brand reputation ...

Be an early applicant!

Posted

11 hours ago

Chat Available

Customer Service Manager

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Build and maintain relationships with key customers, members, and returning customers to improve customer satisfaction.
Support the Front of House Manager in improving service procedures, conducting staff service training, and organising customer data.
Assist with customer follow-ups, promotional activities, and maintaining the outlet's brand reputation ...

Customer Service Representative (CSR) Customer Service Representative (CSR)

Posted

11 hours ago

Chat Available

Agensi Pekerjaan Rosa Kowell Sdn Bhd

MYR3,000 - MYR4,500 Per Month

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Identify and escalate priority issues to the appropriate internal teams or supervisors when necessary, following established escalation procedures.
Assist in gathering customer feedback and insights to contribute to service improvement initiatives and enhance overall customer satisfaction.
Process customer requests, orders, or applications accurately and efficiently, ensuring all necessary documentation is completed. ...

Customer Support Supervisor Customer Support Supervisor

Posted

a month ago

Chat Available

SOGO (K.L.) Department Store Sdn Bhd

MYR2,000 - MYR3,000 Per Month

Customer Service Problem Solving

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

To assist in driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
To execute and perform any task or assignment that may be assigned by the superior.
To supervise the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures. ...

Posted

21 days ago

Unit Head, Group Corporate Communications, Media & CSR Unit Head, Group Corporate Communications, Media & CSR

Affin Bank Berhad

Undisclosed

Customer Service Operations Executive Customer Service Operations Executive

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Advise senior management on communications strategies supporting major business initiatives, transformation programmes and organisational change.
Develop and execute AFFIN Group's annual media relations strategy and media plan, aligned with the Group's business priorities, corporate communications strategy and brand objectives.
Lead AFFIN Group's engagement across financial, business, mainstream, digital and broadcast media to strengthen corporate reputation and brand visibility. ...

Communication

Be an early applicant!

Posted

a month ago

Chat Available

Lavis Sdn Bhd

MYR2,500 - MYR3,500 Per Month

Unit Head, Group Corporate Communications, Media & CSR Unit Head, Group Corporate Communications, Media & CSR

KL City, WP Kuala Lumpur

Near Train Station

Process customer bookings, payments, cancellations, refunds, and registrations accurately.
Handle customer complaints, requests, and feedback effectively, ensuring timely resolution or escalation to the relevant department when necessary.
Collaborate with the Operations, Events, Marketing, and Sales teams to ensure seamless service delivery and successful event execution. ...

Customer Service Sales

Posted

a month ago

Affin Bank Berhad

Undisclosed

Customer Service Manager (Fintech) Customer Service Manager (Fintech)

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Advise senior management on communications strategies supporting major business initiatives, transformation programmes and organisational change.
Develop and execute AFFIN Group's annual media relations strategy and media plan, aligned with the Group's business priorities, corporate communications strategy and brand objectives.
Lead AFFIN Group's engagement across financial, business, mainstream, digital and broadcast media to strengthen corporate reputation and brand visibility. ...

Communication

Be an early applicant!

Posted

a month ago

Jayapay Official

Undisclosed

KL City

Analyze client needs and market trends, and provide actionable insights and recommendations to clients and relevant internal teams.
Handle urgent client incidents, payment issues, service disruptions, and operational escalations, coordinating with relevant departments to resolve issues efficiently and minimize business impact.
Work closely with Business Development, Product, Technology, Finance, and Operations teams to ensure smooth project implementation and seamless client service delivery. ...

Posted

11 days ago

DELEUM

Undisclosed

Assistant Customer Service Manager Assistant Customer Service Manager

KL City

Ensure readiness for maintenance, troubleshooting and engine change-out activities, including coordination of manpower, parts, tools, and compliance with customer & site requirements.
Act as the key liaison between customer, internal support teams, and Principal on technical support, service and project execution matters.
Support service and project execution, including scope planning, resources coordination and stakeholders alignment. ...

Posted

19 days ago

Aroona Solutions Group

Undisclosed

Assistant Manager, Business Analyst Customer Care (Great Eastern Takaful Berhad) Assistant Manager, Business Analyst Customer Care (Great Eastern Takaful Berhad)

KL City

Candidates should possess solid Analytical Skills to interpret service data, identify trends, and recommend practical solutions and process improvements.
Relevant experience in customer service leadership or supervisory roles, preferably in a corporate or multinational environment.
Ability to work on-site in WP. Kuala Lumpur, manage multiple priorities, and maintain professionalism in a fast-paced setting. ...

Posted

19 days ago

Great Eastern

Undisclosed

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

KL City

Coordinate and support User Acceptance Testing (UAT), including test preparation, execution, defect tracking, and post-implementation validation.
Review and identify opportunities to improve Customer Care processes, turnaround time, productivity, and customer experience.
Support implementation planning, issue resolution, and post-implementation monitoring. ...

Posted

14 days ago

Siemens

Undisclosed

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

KL City

Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...

Posted

8 hours ago

Siemens

Undisclosed

Customer Service Team Manager Customer Service Team Manager

KL City

Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...

Posted

5 days ago

Top Global

Undisclosed

Service Manager - F-B (AGSM) Service Manager - F-B (AGSM)

KL City

Posted

4 days ago

Shangri-La Group

Undisclosed

Executive - Operations - Customer Service (Nationwide) Executive - Operations - Customer Service (Nationwide)

KL City

Obtain guest feedback and address complaints promptly and professionally to ensure customer satisfaction.
Coordinate and communicate effectively with internal departments to support successful event execution.
Ensure all event details and function requirements are accurately communicated to the banquet team. ...

Posted

5 days ago

Hong Leong Bank Berhad

Undisclosed

Service Manager - F-B (AGSM) Service Manager - F-B (AGSM)

KL City

Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...

Posted

10 days ago

Shangri-La Group

Undisclosed

PSL - Service Management PSL - Service Management

KL City

Ensure consistent quality of food, beverage, service delivery, and outlet cleanliness
Handle guest feedback and complaints professionally to enhance guest satisfaction
Coordinate closely with Culinary, Stewarding, Sales & Events, and other hotel departments ...

Posted

11 days ago

Accenture Southeast Asia

Undisclosed

Assistant Manager, Import Assistant Manager, Import

KL City

Posted

15 days ago

LUXASIA

Undisclosed

Service - Operations Manager Service - Operations Manager

KL City

Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations ...

Posted

3 days ago

Alliance Bank Malaysia Berhad

Undisclosed

Manager - Customer Service - Operations (Klang Valley) Manager - Customer Service - Operations (Klang Valley)

KL City

Transactions reviewing and monitoring to identify any potential AML breaches.
Ensuring all approvals are within approval limit and in accordance to Alliance Bank’s policy
Approve account opening and ensure process & documentation compliance. ...

Posted

18 days ago

Hong Leong Bank

Undisclosed

Manager - Business Channels (Customer Service - Operations) Manager - Business Channels (Customer Service - Operations)

KL City

Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
Provide excellent customer service and uphold professionalism to reflect Bank’s image
Product knowledge / Selling skills / Market intelligence / Competitor’s check ...

Posted

19 days ago

Hong Leong Bank Berhad

Undisclosed

Manager, Customer Technical Services Manager, Customer Technical Services

KL City

Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
Provide excellent customer service and uphold professionalism to reflect Bank’s image
Product knowledge / Selling skills / Market intelligence / Competitor’s check ...

Posted

20 days ago

Mastercard

Undisclosed

Executive - Operations - Customer Service (Business Channels) Executive - Operations - Customer Service (Business Channels)

KL City

Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard
Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers
Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account ...

Posted

20 days ago

Hong Leong Bank Berhad

Undisclosed

Customer Technical Support Customer Technical Support

KL City

Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...

Posted

22 days ago

Language Talent Solutions Sdn Bhd

Undisclosed

Manager - Business Channels (Customer Service - Operations) Manager - Business Channels (Customer Service - Operations)

KL City

Employment Type: 12-Month Contract (Renewable)
Shift Hours: Monday – Friday
8:30 AM – 6:30 PM ...

Posted

25 days ago

Hong Leong Bank Berhad

Undisclosed

Customer Experience Manager Customer Experience Manager

KL City

Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
Provide excellent customer service and uphold professionalism to reflect Bank’s image
Product knowledge / Selling skills / Market intelligence / Competitor’s check ...

Posted

25 days ago

Valiram

Undisclosed

Sales Service Manager Sales Service Manager

KL City

Develop short- and long-term strategies to drive top-line sales and maximize store profitability.
Lead, coach and inspire associates to achieve their individual potential and sales goals.
Build strong product knowledge and selling capabilities across the team. ...

Posted

25 days ago

EAspire Technolabs Inc.

Undisclosed

Assistant Manager, Import Assistant Manager, Import

KL City

Manage the service sales process from solution development to commercial proposal.
Build and maintain strong relationships with customers and key stakeholders.
Ensure accurate service pricing while meeting business objectives. ...

Posted

a month ago

LUXASIA

Undisclosed