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44 Customer Care Manager Jobs in Kuala Lumpur - August 2026 - High Salaries
显示44个工作的结果
"customer care manager"
在 Kuala Lumpur
不要错过任何 Customer Care Manager 的新工作机会 在 Kuala Lumpur
管理提醒
Undisclosed
KL City
- Experience managing or supervising customer service teams in a fast-paced environment.
- Excellent written and verbal communication skills in English; proficiency in additional languages is an advantage.
- Comfort working in a hybrid setting based in Kuala Lumpur, with the ability to collaborate both in-person and remotely. ...
Posted
a month ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
a month ago
Undisclosed
KL City
- • Design, lead, and continuously improve the end-to-end Service Excellence training curriculum for clinical and non-clinical staff, from onboarding to advanced coaching programmes.
- • Serve as the master facilitator and lead trainer for all service excellence workshops, classroom sessions, on-the-floor coaching, and train-the-trainer programmes.
- • Build and certify a network of Service Excellence Champions and internal trainers across hospitals, equipping them to cascade training and sustain standards locally. ...
Posted
a month ago
Undisclosed
KL City
- Establishing SLAs including administering, negotiating and close contracts/agreements related to ensure all operational SLAs are well covered to provide a good customer experience. Oversee service level agreements (SLAs) and ensure compliance with industry standards and company policies.
- Oversee dealers/stations/customers engagement, complaints, reviews, promotional rewards, and mass communications as well as related future initiatives.
- Implement and manage operational processes and procedures to enhance efficiency and service quality by analysing operational performance, addressing any issues and implementing corrective actions as needed. ...
Posted
2 days ago
Public Mutual Berhad
Undisclosed
KL City
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. ...
Posted
7 days ago
Undisclosed
KL City
- Familiarity with mainstream CCaaS/CPaaS platforms (Genesys Cloud, Twilio Flex, Amazon Connect, Avaya, etc.). Experience with large-scale contact center platform integration or migration is preferred.
- Proficient in English as a working language — able to read technical documentation fluently and independently conduct business and technical discussions with overseas teams and international vendors.
- Excellent cross-regional, cross-cultural, and cross-timezone collaboration skills. Capable of independently driving complex international product initiatives involving multiple countries and stakeholders. ...
Posted
12 hours ago
Undisclosed
KL City
- Champion the adoption of enterprise digital initiatives, governance processes, and service operating models across the region
- Lead technology due diligence activities for mergers, acquisitions, and business expansion opportunities, including risk assessments, integration planning, budgeting, and Day-1 readiness.
- Support the successful implementation of strategic digital programs by providing regional oversight, leadership, and stakeholder coordination ...
Posted
14 days ago
MYR2,300 - MYR2,700 每月
KL City
- Check that all booking details are complete and accurate.
- Organise customer, cleaner, payment and operational records.
- Maintain digital files, documents, receipts and supporting records. ...
Posted
22 days ago
Undisclosed
KL City
- Establishing SLAs including administering, negotiating and close contracts/agreements related to ensure all operational SLAs are well covered to provide a good customer experience. Oversee service level agreements (SLAs) and ensure compliance with industry standards and company policies.
- Oversee dealers/stations/customers engagement, complaints, reviews, promotional rewards, and mass communications as well as related future initiatives.
- Implement and manage operational processes and procedures to enhance efficiency and service quality by analysing operational performance, addressing any issues and implementing corrective actions as needed. ...
Posted
23 days ago
Undisclosed
KL City
- Building sustainable shopper & seller ecosystems
- Organizing recognition and award initiatives
- Conduct Zoom webinars, online training sessions, and educational programs for shoppers and sellers. ...
Posted
16 days ago
Undisclosed
KL City
- Implement policies & procedures defined by (Head, Customer Experience) across the Customer Service area in compliance with internal policies and guidelines as well as regulatory requirements
- Analyse and improve existing customer experience processes with focus on scalability, efficiency optimisation and quality
- Drive education, training initiatives to elevate customer experience overall performance ...
Posted
7 days ago
Undisclosed
KL City
- Prepare tender documentation and commercial deliverables for CSA trade packages.
- Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.
- Manage change control processes, including variation assessments and cost impact analysis. ...
Posted
22 days ago
Undisclosed
KL City
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints.
- Drive CX-related initiatives through innovative products, services and interactions.
- Analyse CX data to indentify trends, patterns and insights for continuous improvements. ...
Posted
a month ago
Undisclosed
KL City
- Utilise customer feedback and data analytics to gain insights into customers’ needs, behaviours and preferences.
- Identify key areas of improvements in end to end customer journeys and liaise with key stakeholders to implement solutions.
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints. ...
Posted
a month ago
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