Inform customer of response and/or problem resolution.
Train and provide guidance to the team on standard processes and protocols.
Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools to fully understand customer’s application(s).
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Customer Communication: Respond to customer emails and phone calls promptly. Follow up on customer schedules and delivery orders. Ensure all delivery orders from customers are signed and acknowledged.
Coordination with Internal Teams:Meet with engineering and production teams to address specific customer requirements. Collaborate with production and QA teams to resolve quality issues and provide feedback to customers.
Logistics and Delivery: Arrange deliveries to customers as needed. Ensure COD customers make payments before parts are released.
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Actively working towards fulfilling the four tasks of the store.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
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