Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Are you an energetic communicator who loves social media and helping people? We are a fast-growing distributor looking for passionate voices to connect with our community across Malaysia’s biggest e-commerce platforms. If you have great vibes and love chatting with people, we want you on our team!