· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service / Information Counter
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Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
Supporting continuous service improvements by leveraging digital tools and customer insights.
Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
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Develop and administer enterprise assistance programmes;
Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
Support any ad-hoc department and/or cross-department initiatives or projects.
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This role is ideal for someone who enjoys working with families, takes pride in creating a welcoming environment, and is looking for a meaningful long-term part-time position.
What You'll Be Doing
• Welcoming clients and families to the centre• Managing appointments, class bookings and payments• Responding to phone, email and WhatsApp enquiries• Supporting the smooth running of classes and consultations• Preparing consultation rooms and ensuring shared spaces remain tidy and welcoming• Assisting with administrative tasks and data entry• Working closely with our educators and healthcare professionals to provide an excellent client experience
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