Customer Support
Logistics Coordination
Problem Solving
Communication Skills
Complaint Handling
Data Entry
Time Management
Teamwork
Active Listening
Order Processing
Client Relationship Management
+9
Posted
7 hours ago
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Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
Review and validate order details, including customer information, pricing, product availability, delivery requirements, payment terms, and supporting documentation.
Coordinate with internal departments such as Sales, Planning, Procurement, Warehouse, Logistics, and Finance to ensure smooth order fulfilment and on-time delivery.
Monitor order status throughout the entire order-to-cash cycle, proactively identifying and resolving any issues that may impact delivery schedules or customer satisfaction.
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Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Drive the timely resolution of customer issues and complaints
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies
Manage credit/debit note issuance and supporting debtor aging follow-ups
...
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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