Presentation
Calendar Management
Executive Assistance
Travel Arrangements
Project Coordination
Time Management
Microsoft Office Suite
Asana
Monday.com
Click Up
+8
Posted
7 days ago
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Maintain and optimize TOS configurations, parameters, and workflows to support operational requirements and system performance.
Responsible for integrating the TOS with other systems and technologies used in the terminal.
Oversee data management within the TOS, ensuring that cargo information, container tracking, and other relevant data are accurately recorded and available for analysis.
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· Contact Centre Operations & Performance Management: Oversee and support daily contact centre operations to ensure service levels, productivity, and quality targets are achieved. Monitor real-time and historical performance against KPIs, identify operational gaps or risks and implement timely corrective actions. To maintain operational readiness, maximise capacity efficiency, maintain operational resilience and ensure consistent service delivery across all customer contact channels. Develop and deliver comprehensive management reports detailing complaint trends, performance analytics and service improvement outcomes.
· Leadership & Supervision: Provide strategic direction, motivation and guidance to the complaints management team to achieve and exceed defined performance KPIs. Champion a culture of service excellence, accountability and continuous improvement while ensuring full adherence to quality, service level and productivity standards.
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Sell products by establishing contact and developing relationships with prospects, recommending solutions. Present the product or service favourably and in a structured professional way.
Negotiate and close deals, handle complaints or objections
Maintain relationships with clients by providing support, information and guidance, researching and recommending new opportunities and service improvements.
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Support core Linux services and integrations including DNS, NTP, SMTP relay, certificates, authentication, directory integration, and network configuration.
Respond to incidents and service requests within agreed service levels, escalating complex issues with clear diagnostics and impact details.
Execute Linux patching, vulnerability remediation, OS hardening, access reviews, certificate renewals, and configuration changes in accordance with change-management procedures.
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Develop a deep understanding of the company's solutions to effectively address client queries, provide technical recommendations, and drive innovation in solution delivery.
Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction throughout the project lifecycle.
Identify potential risks and issues that may impact digital solution delivery and proactively develop contingency plans to mitigate them.
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