Accurately document all work performed, including parts and labour, to maintain complete repair records.
Use specialised diagnostic tools, hand tools, and electronic testing equipment safely and efficiently, while maintaining a clean and organised workspace and adhering to safety and environmental regulations.
Provide excellent service by proactively and effectively communicating necessary repairs, timelines, status updates, and maintenance needs with all After Sales departments, Service Advisors and customers, while addressing any customer concerns.
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Onboarding & Culture: Embed the GA Way philosophy into the new hire experience, creating and managing onboarding plans that ensure a seamless transition into client roles.
Proactive Coaching: Hold regular office hours to provide real-time guidance, coaching, and mentoring to GAs navigating diverse client environments.
Operational Reporting: Track and report on key People Operations metrics, GA feedback, and developmental progress to the GA Experience Lead.
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Training Provided - Covers essential skills such as loan calculations, customer follow-up, and lead generation. Every new team member is assigned a buddy to provide dedicated mentorship!
Growth Opportunities - Continuously learn and advance your career with us with possible promotions or lateral transfer within 2 years for high achievers.
Comprehensive Leave Benefits - Enjoy a full suite of leaves inclusive of company initiatives such as Birthday Leave and Parental Care Leave.
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Ensure all documentation, compliance a nd vehicle delivery standards are in accordance with manufacturer guidelines, company processes and legal requirements