Coordinate with the warehouse team to ensure that operational tasks are met:
Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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Data Management : Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking : Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support : Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Coordinate with the warehouse team to ensure that operational tasks are met:
Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
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Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
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Adhere to data governance policies and procedures related to data management.
Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints.
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