Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
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Handle day-to-day customers’ enquiries / complaint and respond and action accordingly in order to meet customer satisfaction.
Communication closely with warehouse on shipment arrangement, SHC (Special Handling Code) and ad-hoc.
Work and co-ordinate with other departments and customers to ensure a smooth and effective operation with customer ‘s project progressive and demand trend.
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Coordinate with the warehouse team to ensure that operational tasks are met:
Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
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