Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
...
Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
...
Understand sales targets, share information and lead store assistant to achieve monthly sales targets.
Handle daily process of opening and closing stores
Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information
...
Staff discount across all Senheng and senQ outlets
The Company – Senheng Electric (KL) SDN BHD
Senheng is one of the largest electrical retail chain stores in Malaysia. We are committed to delivering excellent service to our customers while providing a positive and rewarding working environment for our employees.
...