Manage customer remarketing and CRM activities by maintaining strong customer relationships, encouraging repeat purchases, and maximizing customer lifetime value.
Manage digital customer engagement by responding to online inquiries through platforms such as Facebook and TikTok, nurturing potential leads, and converting them into showroom visits and sales.
Maintain an attractive, organized, and welcoming showroom by ensuring products are properly displayed with accurate information and pricing....
Track shipments, coordinate deliveries, and proactively address delays or disruptions to minimize impact on customer experience
Ensure all outbound shipments comply with trade regulations and applicable customs requirements, applying knowledge of trade mechanisms such as Incoterms, licenses, and permits to maintain accurate and complete documentation
Ensure timely and accurate customer invoice creation in SAP, including Credit and Debit Notes for goods returns...
Liaise with technical services to obtain repair status, technical updates, and guidance, and communicate relevant information clearly to customers.
Maintain regular communication with customers throughout the entire repair cycle, from unit receipt through repair, completion, delivery, and final invoicing.
Prepare repair quotations based on customer requirements and follow up proactively to obtain customer approval....
Liaise with technical services to obtain repair status, technical updates, and guidance, and communicate relevant information clearly to customers.
Maintain regular communication with customers throughout the entire repair cycle, from unit receipt through repair, completion, delivery, and final invoicing.
Prepare repair quotations based on customer requirements and follow up proactively to obtain customer approval....
To handle lost item by shoppers who have lost / misplaced any items while in the Mall.
To assist in any activities i.e. registration for colouring contest, etc.
To assist in giving out free gifts to shoppers who have made purchases at the Mall during promotions such as Anniversary Celebration, Festive Season, etc....